UJJIVANSFBNSE24 January 2024

Ujjivan Small Finance Bank Limited has informed the Exchange about Investor Presentation

Ujjivan Small Finance Bank Limited

USFB/CS/SE/2023-24/100

Date: January 24, 2024

To,

National Stock Exchange of India Limited Listing Department, Exchange Plaza, C -1, Block G, Bandra Kurla Complex, Bandra (E), Mumbai-400 051

Symbol: UJJIVANSFB

Dear Sir/Madam,

BSE Limited Listing Compliance, P.J. Tower, Dalal Street, Fort, Mumbai-400 001

Scrip Code: 542904

Sub: Press Release and Investor Presentation for the quarter and nine months ended December 31, 2023

Further to our intimation carrying reference number USFB/CS/SE/2023-24/99 dated January 24, 2024 please find enclosed herewith, a copy of the press release and investor presentation on the business and financial performance of the Bank for the quarter and nine months ended December 31, 2023.

This intimation shall also be available on the Bank’s website at www.ujjivansfb.in.

We request you to take note of the above.

Thanking You,

Yours faithfully, For UJJIVAN SMALL FINANCE BANK LIMITED

Sanjeev Barnwal Company Secretary & Head of Regulatory Framework

Encl: As mentioned above

Press Release

Healthy growth in secured assets, CASA; leading to stronger franchise Disbursement up 17%/ 19% YoY for Q3FY24/9MFY24; Gross loan book up 27% YoY; Secured book at 28.3% as of Dec’23 vs 27.5% as of Sep’23; Asset quality continues to be healthy with GNPA/NNPA at 2.1%/0.16% & PAR at 3.6%; Deposits at ₹29,669 crore up 28% YoY; CASA up 24% YoY; CASA ratio at 25.5%; RoA /RoE at 3.1% /24.2% for Q3FY24

Bengaluru, Wednesday 24 January, 2024: Ujjivan Small Finance Bank ltd. [BSE: 542904; NSE: UJJIVANSFB], today announced its financial performance for the nine month and quarter ended December 31, 2023

Summary of Ujjivan Small Finance Bank Business Performance – Q3FY24 and 9MFY24 ❖ Assets

• Disbursements were at ₹ 5,675 crore/ ₹ 16,708 crore in Q3FY24/9MFY24 up 17%/19% YoY • Affordable Housing$ disbursed ₹ 595 crore/ ₹ 1,554 crore in Q3FY24/9MFY24 up 73%/63% YoY • Gross loan book at ₹27,743* crore up 27%/4% YoY/QoQ • Secured book at 28.3% as of Dec’23 vs 27.5% as of Sep’23

❖ Collection and Asset Quality

• Continued traction on Collections with ~99% efficiency in Dec’23; NDA collection consistently at

~100%

• Portfolio at risk* at 3.6% as of Dec’23; GNPA* declined to 2.1% as of Dec’23 vs 2.2% as of Sep’23;

NNPA* continues to be negligible at 0.16% as on Dec’23

• Q3FY24 write-off at ₹ 93 crore; Provision coverage ratio as on Dec’23 is 92%#

❖ Deposits

• Deposits at ₹ 29,669 crore as of Dec’23 up by 28%/2% YoY/QoQ • CASA at ₹ 7,556 crore up 24%/8% YoY/QoQ; CASA ratio at 25.5% as of Dec’23 vs 24.1% as of Sep’23 • Retail TD^ grew 40%/9% YoY/QoQ

❖ Financials

• Q3FY24 NII of ₹ 860 crores up 23% YoY; NIM at 8.8% for Q3FY24 vs 8.8% for Q2FY24 • Cost to Income ratio at 56% in Q3FY24 vs 53% for Q3FY23 • Q3FY24 PPoP at ₹ 457 crore up 18% YoY; PAT of ₹ 300 crore up 2% YoY

❖ Capital and Liquidity

• Capital adequacy ratio at 24.37% with Tier-1 capital at 21.97% • Excess system liquidity further moderated during the quarter • Provisional Daily LCR at 137% as on 31st Dec’23 vs 158% as on 30th Sep’23

$ Including Micro mortgages * Without adjusting IBPC & Securitization of ₹ 1,596/ ₹ 1,685/ ₹ 1,619 crores as on Dec 2023/ Sep 2023/ Dec 2022 ^ Retail TDs are TDs less than ₹ 2 crores # Floating provision of ₹ 250 Cr continues to be on books & can be utilized for making specific provisions in future during extraordinary circumstances, with prior approval from the RBI ₹ 30 Cr was moved to Tier II capital in Jun’22 while ₹ 60 Cr, ₹ 10 Cr and ₹ 30 Cr were moved to other provision in Sep’22, Dec’22 and Mar’23 respectively

Mr. Ittira Davis, MD & CEO, Ujjivan Small Finance Bank said, “Q3FY24 was yet another good quarter with healthy disbursements and high deposit accretion supported by strong CASA growth. Focus towards improving our secured book continued, increasing to 28.3% for the quarter vs 27.5% in the last quarter. During the quarter disbursements stood at ₹ 5,675 crore. Affordable Housing (including Micro-Mortgages) continues to grow with strong underlying demand and improving business productivity quarter on quarter; disbursed ₹ 595 crore for the quarter up 73% YoY. Further as we had stated earlier that we are moving to a hub & spoke model for our Housing & MSME business to enable quicker business decisions. We are witnessing significant reduction in TAT and increased business productivity. Reaping on the benefits of such operational efficiencies we currently have a total of 13 active hubs as on Dec’23. Focussed to diversify our book and enhance the product portfolio offered by the Bank we continue to develop on the other high yielding business segments like Gold loans and Two wheeler loans. These are currently very small but are expected to grow fast and add to secured book growth in coming quarters. Additionally, we have partnered with few Fintechs which we believe will provide us synergistic benefits going ahead and improve our product offerings. During the quarter we on-boarded two new Fintechs and started disbursements under the MSME business. On the deposit front, we have strategically further reduced our reliance on bulk deposits and have been successfully growing retail deposits. Initiatives such as nation-wide brand campaign and launch of value-add liability products has started to contribute meaningfully. This resulted in CASA book growing by 8% QoQ, sourcing more than ₹ 500 crore of CASA during the quarter despite stiff market competition. CASA ratio also improved to 25.5% vs 24.1% last quarter. In addition to this we have also started to offer our SA & TD products through alternate Digital channels. This will further add granularity to our liability book. Our focus on reducing excess liquidity in the system continued, reducing our daily LCR to 137% as on end of Dec’23. This aided in easing of pressure from the margins. We reported a PPoP of ₹ 457 crore supported by our NII growing by 23% YoY and 4% QoQ. Credit cost continues to stabilise and will continue to move towards normal levels as we progress. PAT for the quarter was ₹ 300 crore. Ujjivan’s strong business & financial performance over last 8 consecutive quarters continues showcasing healthy RoA /RoE of 3.1% /24.2% respectively for Q3FY24 and remains among the best in the industry.

Our guidance on loan and deposit book growth remains intact. Credit cost will continue to remain within sub 100 bps as per our earlier guidance. In line with our strategy, we will continue to expand our physical presence across the country. During this quarter 29 new branches were opened, taking our total branch count to 729. In Q4 we will be adding ~23 more branches.

Further we believe, we are in the final stages of merger with our holding company as a hearing by Hon’ble NCLT is scheduled on 30th Jan’24 to which we expect a positive outcome. Having said that, we expect merger process to get completed within this financial year.”

About Ujjivan Small Finance Bank Limited:

Ujjivan Small Finance Bank Limited is a small finance bank licensed under Section 22 (1) of the Banking Regulation Act, 1949 to carry on the business of small finance bank in India. Bank serves ~82 lakh customers through 729 branches and 21,796 employees spread across 321 districts and 26 states and union territories in India. Gross loan book stands at ₹27,743 crore with a deposit base of ₹29,669 crore as of Dec 31, 2023.

'We constantly strive to ensure strong corporate culture which emphasizes on integrating CSR values with business objectives. We work with communities in navigating the unprecedented challenges primarily focused on healthcare, disaster relief, Covid relief, livelihood for especially abled people, education, and community infrastructure development.’

Web: www.ujjivansfb.in Twitter: @ UjjivanSFB

Safe Harbour: Some of the statements in this document that are not historical facts are forward-looking statements. These forward- looking statements include our financial and growth projections as well as statements concerning our plans, strategies, intentions and beliefs concerning our business and the markets in which we operate. These statements are based on information currently available to us, and we assume no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual events to differ materially from these forward-looking statements. These risks include, but are not limited to, the level of market demand for our services, the highly-competitive market for the types of services that we offer, market conditions that could cause our customers to reduce their spending for our services, our ability to create, acquire and build new businesses and to grow our existing businesses, our ability to attract and retain qualified personnel, currency fluctuations and market conditions in India and elsewhere around the world, and other risks not specifically mentioned herein but those that are common to industry.

For further information, please contact:

Ujjivan Small Finance Bank Limited For Media Queries: Mr. Ram Kumar Uppara +91 9820177907 ram.uppara@ujjivan.com

For Investor Queries: Mr. Deepak Khetan +91 7045792752 deepak.khetan@ujjivan.com

Q3FY24 INVESTOR PRESENTATION

DISCLAIMER

•

This presentation has been prepared by Ujjivan Small Finance Bank Limited (the “Bank”) solely for information purposes, without regard to any specific objectives, financial situations or informational needs of any particular person. All information contained has been prepared solely by the Bank.

No information contained herein has been independently verified by anyone else. This presentation may not be copied, distributed, redistributed or disseminated, directly or indirectly, in any manner.

This presentation does not constitute an offer or invitation, directly or indirectly, to purchase or subscribe for any securities of the Bank by any person in any jurisdiction, including India and the United States. No part of it should form the basis of or be relied upon in connection with any investment decision or any contract or commitment to purchase or subscribe for any securities. Any person placing reliance on the information contained in this presentation or any other communication by the Bank does so at his or her own risk and the Bank shall not be liable for any loss or damage caused pursuant to any act or omission based on or in reliance upon the information contained herein.

No representation or warranty, express or implied, is made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of the information or opinions contained in this presentation. Such information and opinions are in all events not current after the date of this presentation. Further, past performance is not necessarily indicative of future results.

This presentation is not a complete description of the Bank. This presentation may contain statements that constitute forward-looking statements. All forward looking statements are subject to risks, uncertainties and assumptions that could cause actual results to differ materially from those contemplated by the relevant forward-looking statement. Important factors that could cause actual results to differ materially include, among others, future changes or developments in the Bank’s business, its competitive environment and political, economic, legal and social conditions. Given these risks, uncertainties and other factors, viewers of this presentation are cautioned not to place undue reliance on these forward- looking statements. The Bank disclaims any obligation to update these forward-looking statements to reflect future events or developments.

Except as otherwise noted, all of the information contained herein is indicative and is based on management information, current plans and estimates in the form as it has been disclosed in this presentation. Any opinion, estimate or projection herein constitutes a judgment as of the date of this presentation and there can be no assurance that future results or events will be consistent with any such opinion, estimate or projection. The Bank may alter, modify or otherwise change in any manner the content of this presentation, without obligation to notify any person of such change or changes. The accuracy of this presentation is not guaranteed, it may be incomplete or condensed and it may not contain all material information concerning the Bank.

This presentation is not intended to be an offer document or a prospectus under the Companies Act, 2013 and Rules made thereafter , as amended, the Securities and Exchange Board of India (Issue of Capital and Disclosure Requirements) Regulations, 2009, as amended or any other applicable law.

Figures for the previous period / year have been regrouped wherever necessary to conform to the current period’s / year’s presentation. Total in some columns / rows may not agree due to rounding off.

Note: All financial numbers in the presentation are from Audited Financials or Limited Reviewed financials or based on Management estimates.

KEY HIGHLIGHTS – Q3FY24 (1/3)

Gross Loan Book

Total Deposits

Retail TD*+ CASA

₹ 27,743 cr

Up 27% yoy Dec'22: ₹21,895 cr

₹ 29,669 cr

Up 28% yoy Dec'22: ₹23,203 cr

₹ 20,389 cr

Up 34% yoy Dec'22: ₹15,242 cr

GNPA/NNPA

2.1%/0.16%

CRAR

24.4%

Down 131 bps/Up 11 bps yoy Dec'22: 3.4%/0.05%

Down 165 bps yoy Dec'22: 26.0%

Employees

21,796

Up 30% yoy Dec'22: 16,764

Added 29 branches during Q3FY24 taking total branch count to 729

* Note: Retail TD are TDs below ₹ 2 Crs; ** Floating provision of ₹250 Cr (NPA provision: ₹ 120 cr; Other provision: ₹ 100 cr; Tier-II Capital: ₹ 30 cr) continues to be on the books which can be utilized for making specific provisions in future during extraordinary circumstances, with prior approval from the RBI (as & when required); *** All NPA and gross loan book data in this document (except in Financial Overview section) are without adjusting for IBPC & Securitization book

KEY HIGHLIGHTS – Q3FY24/ 9MFY24 (2/3)

NII

NIM

Q3FY24 Vs Q3FY23

9MFY24 Vs 9MFY23

₹ 860 cr Up 23% Vs ₹ 697 cr

₹ 2,476 cr Up 26% Vs ₹ 1,960 cr

8.8% Down 61 bps Vs 9.4%

8.9% Down 67 bps Vs 9.6%

PPoP

₹ 457 cr Up 18% Vs ₹ 389 cr

₹ 1,399 cr Up 30% Vs ₹ 1,074 cr

PAT

RoA

RoE

₹ 300 cr Up 2% Vs ₹ 293 cr

₹ 952 cr Up 20% Vs ₹ 790 cr

3.1% Down 103 bps Vs 4.1%

3.5% Down 41 bps Vs 3.9%

24.2% Down 547 bps Vs 29.7%

27.3% Down 329 bps Vs 30.6%

KEY HIGHLIGHTS (3/3)

Credit Rating

Ratings upgrade towards long term facilities by CARE to AA- (Stable) from A+ (Positive)

Secured:- Secured book* inching up; 28.3% as on Dec’23 vs 27.5% as on Sep’23

Assets

Affordable Housing:- Total of 13 hubs active as on Dec’23 complementing the branches in servicing customers present in 350+ locations; faster credit decisioning and lower disbursal TAT

MSME:- Started disbursement with two new Fintechs in Q3FY24 for Supply Chain Finance

Deposits:- CASA up 8% QoQ; CASA ratio higher at 25.5% vs 24.1% as of Sep’23; driven by nation-wide brand campaign and launch of new value add products last quarter

Liabilities

Funding:- CD Ratio at 94% vs 91% in Sep’23 | ex-IBPC/ Securitisation CD Ratio at 88% vs 85% in Sep’23 Excess Liquidity moderated: Daily LCR reduced to 137% as on 31st Dec’23 from 158 % as on 30th Sep’23

CoF:- Cost of Funds moderating: Increased 8 bps in Q3FY24 to 7.5% vs 23 bps in Q2FY24 to 7.4%

Reverse Merger

NCLT date for hearing scheduled on 30th Jan’24

ESG

Successfully launched our maiden ESG report on 9th Jan’23; Click here for more information

* Note: Without adjusting for IBPC & Securitization book

Liabilities: Driving Retail Deposit Base

STRONG DEPOSIT GROWTH WITH RETAIL AT FORE-FRONT

Total liabilities profile (₹ in crore)

Deposits break-up (₹ in crore)

CASA break-up (₹ in crore)

Refinance

Deposits Others

32,872

2,512

2,589

33,381

25,521

1,156

147

23,203

29,139

29,669

1,162

1,221

1,123

Bulk TD

Retail TD

CASA

23,203

388

29,139

29,669

168

7,012

7,556

6,070

9,172

7,814

11,806

12,832

9,933

9,113

7,012

563

7,556

672

6,450

6,885

6,070

482

5,588

Dec'22

Sep'23

Dec'23

Dec'22

Sep'23

Dec'23

Dec'22

Sep'23

Dec'23

Improving Average SA Balances(₹ in ‘000)

Cost of funds#

Overall

Retail Branch Banking

CoF

Deposits*

CASA

30.2

32.4

34.6

8.1

8.6

8.9

% 6 . 6

% 5 . 6

% 3 . 5

% 4 . 7

% 3 . 5

% 5 . 7

% 5 . 5

Dec'22

Sep'23

Dec'23

Q3FY23

Q2FY24

Q3FY24

^ TD: Term Deposits, CASA: Current Account, Savings Account; *Cost of Blended Deposits – TD + CA+ SA; # On Book + off Book

❖ Comfortable ALM position

❖ Provisional Daily LCR at 137% as on 31st

Dec’23

❖ Credit To Deposit Ratio: 94% as of Dec’23 (88%

adjusted for IBPC/ Securitisation book)

❖ Ratings - CRISIL A1+, (₹ 2,500 Cr certificate of deposits); CARE AA- (stable) (Long term bank facilities)

WELL-DIVERSIFIED DEPOSIT MIX

Deposits from individual continues to grow with our focus on building granular deposit base

Assets: Well-diversified growth with new customer acquisition

GROSS LOAN BOOK AND DISBURSEMENT TREND

Strong disbursements (₹ in crore)

Consistent growth in Gross Loan Book (₹ in crore)

Contribution from Secured Book (%)

28%

27%

28%

1 0 0 , 6

4 8 2 , 5

9 4 7 , 5

5 7 6 , 5

1 4 8 , 4

5 9 8 , 1 2

5 8 0 , 4 2

6 2 3 , 5 2

4 7 5 , 6 2

3 4 7 , 7 2

Q3FY23

Q4FY23

Q1FY24

Q2FY24

Q3FY24

Dec'22

Mar'23

Jun'23

Sep'23

Dec'23

Healthy growth in New Customer acquisition (% of Fresh Loans)

Acquired 2.5/7.8 lakh new customers in Q3FY24/9MFY24

MGL

39%

40%

43%

42%

12%

15%

17%

IBPC/ Securitisation (₹ in crore)

40%

18%

4 7 1 , 2

3 7 5 , 2

9 1 6 , 1

5 8 6 , 1

6 9 5 , 1

Q3FY23

Q4FY23

Q1FY24

Q2FY24

Q3FY24

Dec'22

Mar'23

Jun'23

Sep'23

Dec'23

GROWING ACROSS SEGMENTS

Gross Loan Book – Segment wise (₹ in crore)

MGL

MSME

AH*

FIG

Others

Product

% Gross Loan Book

Growth YoY

Growth QoQ

27,743

Micro Group Loans

56%

21%

26,574

719

642

1,304

4,036

1,442

3,925

1,435

4,417

1,397

4,304

15,226

15,471

543

21,895

1,010

3,144

1,744

2,632

12,823

Dec'22

Sep'23

Dec'23

Individual Loans

16%

64%

10%

MSME

(20)%

(3)%

Affordable Housing*

16%

40%

FIG Lending

Others

Total

42%

10%

32%

12%

100%

27%

MGL- Micro Group Loans

IL- Individual Loans

MSME- Micro Small & Medium Enterprise

AH- Affordable Housing

FIG- Financial Institution Groups

* Includes Micro-LAP

DISBURSEMENT, YIELD AND AVERAGE TICKET SIZE

MGL IL MSME AH* FIG Others^

4,838

294

240

344

167

712

Product wise Disbursement (₹ in crore)

Yield (%) – Segment wise

MGL+IL

Overall

MSME

AH (Ex MLAP)

5,749

5,675

520

293

541

272

379

595

106

1,019

1,029

14,036

593 600

952

762

1,944

16,708

1,208

992

1,554 198

2,919

21.0%

18.4%

14.0%

12.9%

Q3FY23

22.0%

19.2%

12.5%

12.6%

Q2FY24

22.2%

19.3%

12.7%

12.0%

Q3FY24

Average Ticket Size (₹)

Product

Q3FY23

Q2FY24

Q3FY24

Micro Group Loans

55,186

55,066

56,534

3,081

3,308

3,294

9,185

9,838

Individual Loan

1,22,185

1,31,113

1,32,183

Q 3FY23

Q 2FY24

Q 3FY24

9M FY23

9M FY24

^Includes Vehicle loan, Staff Loan, OD-FD, KPC & others * Includes Micro-LAP

MSME (ex-fintech)

40.0 lakhs

43.6 lakhs

43.4 lakhs

Affordable Housing (Ex- Micro-LAP)

13.1 lakhs

13.9 lakhs

14.1 lakhs

Sustained improvement in asset quality

COLLECTIONS SUSTAINING; NDA COLLECTIONS AT ~100%

Collection % (against month due)

Collection Efficiency % (incl Additional collections)

Cashless MB collections Cashless MB collections

115%

112%

117%

111%

110%

111%

112%

111%

110%

109%

111%

100%

99%

100%

99%

98%

99%

Dec'22

Jan'23

Feb'23 Mar'23

Apr'23 May'23

Jun'23

Jul'23

Aug'23

Sep'23

Oct'23

Nov'23

Dec'23

Well calibrated collections team…. (Nos) Collection team to gradually reduce… with NPA + restructured pool shrinking (Nos)

Total Off Roll 2,677

2,164

0 3 7

4 3 4 , 1

3 0 8

4 7 8 , 1

Total on Roll

2,621

0 3 8

1 9 7 , 1

2,445

2,307

8 0 8

7 3 6 , 1

6 7 7

1 3 5 , 1

1,985

1,867

1,264

3 5 6

1 1 6

0 5 7

5 3 2 , 1

7 9 6

0 7 1 , 1

2,114

7 7 5

7 3 5 , 1

2,038 8 0 5

0 3 5 , 1

2,018

1,964

1,974

9 9 7

9 1 2 , 1

8 4 7

6 1 2 , 1

0 1 7

4 6 2 , 1

654

549

•

Mar'20 Jun'20 Sep'20 Dec'20 Mar'21 Jun'21 Sep'21 Dec'21 Mar'22 Jun'22 Sep'22 Dec'22 Mar'23 Jun'23 Sep'23 Dec'23 Note: Collection efficiency - collections for the period against dues for the period. It does not include pre-closures and any advance or future payments

40%

37%

31%

29%

26%

Flexible & multiple modes collections apart centre collections

of from traditional meetings/door-to-door

Introduced various digital modes of repayment

Expediting collections in secured book

legal

process

for

analytics

prediction Data models based on Early Warning Triggers aiding in better collections

driven

COLLECTION EFFICIENCY

₹ Crore

Oct’23

Nov’23

Dec’23

Verticals

Due

Collection

Additional Collection

Due

Collection

Additional Collection

Due

Collection

Additional Collection

MGL+IL

1,449.8

1,435.0*

99%

112.5

1,488.8

1,469.5*

99%

102.5

1,504.1

1,487.5*

99%

129.2

Affordable Housing

54.2

52.4

97%

48.8

55.7

54.0

97%

44.2

57.2

55.6

97%

52.8

MSME

23.8

20.9

88%

18.4

23.7

20.8

88%

24.9

23.5

20.7

88%

24.9

FIG Lending

81.2

100%

Others

14.0

12.9

92%

2.1

87.3

100%

14.7

13.5

92%

2.3

111.5

100%

14.4

13.3

92%

2.44

Total

1,623.0

1602.5

99%

181.8

1,670.2

1645.1

98%

174.0

1,710.9

1688.6

99%

209.3

* Including OD collection

SUSTAINED COLLECTIONS DRIVING BETTER ASSET QUALITY

NPA & SMA have shrunk significantly

YTD NPA Movement Table#

PAR

SMA

GNPA

NNPA

4.9%

3.4%

1.5%

0.05%

Dec'22

3.8%

2.6%

1.2%

0.04%

3.8%

2.4%

3.7%

2.2%

1.5%

0.06%

0.09%

3.6%

2.1%

1.6%

0.16%

Mar'23

Jun'23

Sep'23

Dec'23

PAR 0 and GNPA (segment wise)

15.5%

8.8%

PAR 0

GNPA

631

198

347

209

571

2.8%

1.8%

4.5%

1.7%

0.3%

4.2%

2.4%

MGL+IL

MSME Affordable Housing

FIG

Others

Opening NPA

Slippages

Recoveries/ Upgrades

W/Off

Closing NPA

# Excluding IBPC/Securitisation

FLOATING PROVISION; CUSHIONING P&L

Std+NPA Provision

Floating

PCR%

(₹ in cr)

99%

98%

842

150

747

120

715

120

96%

701

120

92%

671

120

692

627

595

581

551

12 00

10 00

80 0

600

400

200

110%

100%

90%

80%

70%

60%

50%

40%

30%

Total NPA provision of ₹529 Crs

120

100

Floating Provision of ₹250 Crs

142

801

409

PCR @92% excluding floating provision of ₹30 cr and ₹100 Cr under Tier II and Other provisions respectively

Dec'22

Mar'23

Jun'23

Sep'23

Dec'23

GNPA Provision

Floating NPA Provision

Tier II capital#

Other provision#

Standard Asset Provision

Total Provision

# Floating provision of ₹250 Cr continues to be on books & can be utilized for making specific provisions in future during extraordinary circumstances, with prior approval from the RBI ₹ 30 Cr was moved to Tier II capital in Jun’22 while ₹ 60 Cr, ₹ 10 Cr and ₹ 30 Cr were moved to other provision in Sep’22, Dec’22 and Mar’23 respectively

RESTRUCTURED BOOK AT 0.4% OF GROSS LOAN BOOK

Restructured Book

Significant reduction in stress book

₹ crores

RF 1.0

RF 2.0

Total

Micro Banking (GL+IL)

Housing

MSME

Loan Book

PAR

GNPA

Provisions

Dec’23 Coll. Eff. %

* GL/IL Including OD collection

116

18.4%

14.5%

11.7%

GNPA+RF Book

PAR+RF Book

9.2%

9.7%

6.8%

7.4%

5.3%

3.8%

4.0% 4.0% 3.8% 3.7%

2.9% 2.5% 2.4% 2.2%

123%*

1 2 c e D

2 2 r a M

2 2 n u J

2 2 p e S

2 2 c e D

3 2 r a M

3 2 n u J

3 2 p e S

3 2 c e D

Financial Overview

FINANCIAL OVERVIEW

NII (₹ in crore) & NIM*

Cost to Income Ratio & Operating Expenses/ Average Assets (%)

Pre-Provision Operating Profit & PPoP (RoA)

1,100

1,000

900

800

700

600

500

400

300

3,000

2,800

2,600

2,400

2,200

2,000

1,800

1,600

1,400

1,200

1,000

9.4%

9.1%

9.2%

8.8%

697

738

793

823

860

6.2%

6.4%

6.1%

5.7%

6.0%

53%

55%

53%

52%

56%

10.0%

8.0%

6.0%

4.0%

2.0%

0.0%

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Net Interest Margin

Net Interest Income

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24

C/I Ratio (%)

Opex/ Avg Assets

9.6%

8.9%

1,960

2,476

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

80.0%

70.0%

60.0%

50.0%

40.0%

30.0%

20.0%

6.4%

5.9%

55%

54%

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

7.0%

6.5%

6.0%

5.5%

5.0%

4.5%

4.0%

3.5%

3.0%

525

425

325

225

125

1,600

1,400

1,200

1,000

800

600

400

200

5.4%

5.2%

5.4%

5.3%

4.7%

389

411

458

483

457

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24

PPoP

PPoP (RoA)

5.3%

5.1%

1,074

1,399

9MFY23

9MFY24

9MFY23

9MFY24

9MFY23

9MFY24

Net Interest Income

Net Interest Margin

Cost to Income ratio (%)

Opex/ Avg Assets

PPoP

PPoP (RoA)

6.0%

5.0%

4.0%

3.0%

2.0%

1.0%

0.0%

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

* NIM based on total book including IBPC & Securitization

FINANCIAL OVERVIEW

PAT (₹ in crore) & RoE

EPS* (₹)

Net worth (₹ in crore) & BVPS (₹)

29.7%

30.3%

29.8%

28.0%

24.2%

293

310

324

328

300

35.6%

30.6%

25.6%

20.6%

15.6%

10.6%

5.6%

2.50

2.00

1.50

1.00

0.50

1.50

1.53

1.66

1.68

1.53

4 6 0 , 4

9 0 2 , 4

9 3 5 , 4

1 7 7 , 4

3 8 0 , 5

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24

PAT

RoE

Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24

Dec'22 Mar'23

Jun'23 Networth

Sep'23

Dec'23

30.6%

27.3%

790

952

5.00

4.90

4.80

4.70

4.60

4.50

4.40

4.30

4.20

4.10

4.00

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

4.35

4.87

8 . 9 1

5 . 0 2

2 . 2 2

4 . 3 2

0 . 5 2

450

400

350

300

250

200

150

100

1000

800

600

400

200

9MFY23

PAT

9MFY24 RoE

9MFY23

9MFY24

Dec'22 Mar'23

Jun'23 BVPS

Sep'23

Dec'23

* Basic EPS

6000

5000

4000

3000

2000

1000

INCOME STATEMENT

Particulars (₹ in crore)

Q3FY24

Q3FY23

YoY Growth

Q2FY24

QoQ Growth

9MFY24

9MFY23

YoY Growth

Interest Earned

1,471

1,082

Other Income

Total Income

Interest Expended

Personnel Expenses

Operating Expenses

Total Cost

185

139

1,655

1,221

611

324

264

1,198

385

229

217

832

389

(0)

Pre Provision Operating Profit

457

Credit cost

Other provisions & contingencies

Tax

(0)

Net profit for the period

300

293

36%

33%

36%

59%

41%

21%

44%

18%

(2)%

1,391

189

1,580

568

283

245

1,096

483

(0)

109

328

(2)%

14%

(5)%

34%

(13)%

(8)%

4,149

2,980

551

4,699

1,673

882

746

3,301

1,399

136

(0)

311

952

410

3,390

1,020

679

617

2,316

1,074

264

790

39%

34%

39%

64%

30%

21%

43%

30%

601%

18%

20%

TOTAL INCOME - BREAKUP

Particulars (₹ in crore)

Q3FY24

Q3FY23

YoY Growth

Q2FY24

QoQ Growth

9MFY24

9MFY23

YoY Growth

Interest on loan

Int. on investments

Securitization Income

1,283

184

957

118

Total Interest Earned

1,471

1,082

Processing Fees

PSLC Income

Insurance Income

Bad Debt Recovery

Treasury

Misc. Income*

Total Other Income

185

139

Total Income

1,655

1,221

34%

56%

(55)%

36%

18%

199%

(7)%

256%

36%

33%

36%

1,210

177

1,391

189

1,580

(28)%

(17)%

(19)%

265%

(2)%

3,627

2,670

510

287

4,149

2,980

215

105

113

551

181

410

4,699

3,390

* Includes cards AMC charges, NFS/ other banking operations income and foreclosure/ late payment & other charges

36%

78%

(48)%

39%

19%

20%

174%

17%

32051%

28%

34%

39%

BALANCE SHEET

Particulars (₹ in crore)

CAPITAL AND LIABILITIES Net worth

Capital

Employees Stock Options Outstanding

Reserves and Surplus

Deposits

Borrowings

Other Liabilities and Provisions

TOTAL

ASSETS

Cash and Balances with Reserve Bank of India

Balance with Banks and Money at Call and Short Notice

Investments

Advances

Fixed Assets

Other Assets

TOTAL

As at Dec 31, 2023

As at Sep 30, 2023

As at Dec 31, 2022

5,083 2,157

2,863

29,669

3,712

1,066

39,530

1,476

392

10,800

25,620

395

849

39,530

4,771

2,156

2,560

29,139

3,733

1,038

38,680

1,847

408

10,930

24,325

357

814

38,680

3,769

2,155

1,862

23,203

2,318

867

30,461

1,842

903

7,152

19,525

270

769

30,461

HEALTHY CAPITAL ADEQUACY

(₹ in Crore)

Credit Risk Weighted Assets

Tier I Capital

Tier II Capital*

Total Capital

CRAR

Tier I CRAR

Tier II CRAR

Floating Provision considered in Tier II out of 250 Cr

Dec’22

15,369

3,511

488

3,999

Mar’23

16,361

3,712

511

4,223

Jun’23

17,012

4,018

522

4,541

Sep’23

18,839

4,239

506

4,745

Dec’23

20,924

4,597

503

5,099

26.02%

25.81%

26.69%

25.19%

24.37%

22.84%

3.18%

22.69%

3.12%

23.62%

3.07%

22.50%

2.69%

21.97%

2.40%

Floating provision of ₹250 Cr created in Jun’21 continues to be on books and can be utilized for making specific provisions in extraordinary circumstances with prior approval of RBI. Including ₹ 250 Cr of floating provision, total provision on gross loan book are at ₹ 942 Cr as of 31st Dec’22 / ₹ 877 Cr as of Mar’23 / ₹ 845 Cr as of Jun’23 / ₹ 831 Cr as of Sep’23 / ₹ 801 Cr as of Dec’23. For FY 21 - 22 ₹250 Cr was utilized towards NNPA/ PCR calculation; During June 2022 , the Bank had utilized ₹220 Cr for NNPA/ PCR calculation and ₹30 Cr was utilized as part of Tier II capital; As a result of sustained recovery efforts and continued improvement in the Banks portfolio leading to reduction in GNPA of the Bank, in the current quarter only ₹120 Cr is utilized for NNPA/ PCR calculation, ₹30 Cr has been utilized as part of Tier II capital. The balance ₹100 Cr has been grouped as part of other provisions without utilising the same towards Tier II capital, this amount continues to be earmarked for utilization for NNPA/PCR (as and when required)

GUIDANCE

Asset

Deposits

Ratios

4 2 Y F

/ 5 2 Y F

6 2 Y F

Gross Loan Book Growth- >25% Credit Cost: <100bps

Deposit Growth: >30%

NIM: ~ 9.0% RoE: >22%

Retain our FY25/FY26 guidance on growth & profitability

Ujjivan – Platform for growth

Please refer to Investor Meet Presentation for more details uploaded on our website, www.ujjivansfb.in

SERVING CUSTOMERS THROUGH MULTIPLE CHANNELS

●

Web-based Business Internet Banking application High volume bulk upload facility Customizable client centric approval matrix Single sign on for all accounts, Easy access to multiple relationships with one app Aadhar authentication based password reset option Opening of 3-in-1 A/C Demat through internet banking

ATMs

End to End Digital FD / SB account opening for resident Indians

Tablet-based customer acquisition for loan products

Door-step service; faster, easier, better TAT

Phone/ Video Banking

●

577 biometric enabled ATMs including 62 ACRs* Customer alerts for each incorrect PIN entry & Green PIN facility 24/7 for PIN change Block/unblock debit card & set transaction limits through ATMs Supported in 9 regional languages

24x7 phone banking helpline in 14 Languages Digimitra - unique & dedicated customer support for business net banking customers VKYC and Video Banking services IVR Supported in 9 languages Dedicated helpline for NR customers

Available in 9 languages Implemented Device Binding for both android and iOS users for making app usage more safe and secure Aadhar authentication based password reset

●

Hello Ujjivan live on Google Playstore for Android users in Nov’22 5.9 Lakh downloads of ‘Hello Ujjivan’ as on Dec’23 aiding in paperless disbursements, digital repayments and reducing TAT Acquired customers in 100+ locations having no branch presence

Personal & Business Internet banking

Web/ Tablet Based Origination

Multiple delivery channels

Mobile App Hello Ujjivan

* Automated Cash Recycler

WELL DIVERSIFIED PAN INDIA PRESENCE; ADDED 29 NEW BRANCHES DURING THE QUARTER

• 26 states and UTs (187 URCs) • 729 Banking Outlets (BO) • 321 districts • 577 ATMs# • 5k+ Electronic Collection Retail

Points (ECRP)

CH:2

DL:13

PU:1

Banking Outlets

States with branch network

# Including ACRs

Note:- Map not to scale

# s M T A

g n i k n a B

s t e l t u O

Banking infrastructure

517

523

545

577

629

661

700

729

Mar'23 Jun'23 Sep'23 Dec'23

Dec’23 Gross Loan Book (%)

TN KA WB MH GJ BR UP HR RJ ND PB OR JH KL MP TR AS PY UK CH CG HP ML GA TL

2.5% 2.4% 2.4% 2.3%

1.6%

1.1% 1.0%

0.5% 0.6% 0.4%

0.2% 0.1% 0.1% 0.1% 0.1%

14.1%

13.1%

12.0%

9.1%

7.9%

6.9% 6.9%

5.8%

4.4% 4.3%

Region-wise

Branch-wise

West, 17%

East, 26%

South, 30%

North, 27%

Rural, 8%

Semi- Urban, 27%

Metro, 30%

Urban, 35%

Total Gross Loan Book – ₹ 27,743 Cr*

*Includes IBPC and securitization

EXPANDING CUSTOMER BASE

Customer Base Growth

Customer Base – Basis of Branch Classification

Asset Only

Asset & Liability

Liability Only

In Lakhs

73.0

32.2

76.9

75.5

79.4

82.4

34.4

31.4

33.4

35.1

24%

37%

37.7

38.9

40.3

42.2

43.6

3.1

Dec'22

3.6

Mar'23

3.7

Jun'23

3.7

Sep'23

3.6

Dec'23

~5.4L dormant / inactive accounts closed in Q1FY24

30%

Urban

Semi-urban

Metro

Rural

*Semi-Urban branches largely cater to rural customers

Liability customers grew by 13% YoY

• • New customer acquisition continues to be strong • Net Lability only customer addition at 1.7 lakhs for the

quarter

• Borrower base picking up pace with 1.3 lakhs net

addition in Q3 vs 1.9 lakhs in Q2

COMPREHENSIVE SUITE OF PRODUCTS & SERVICES

Micro-Banking

Micro, Small & Medium Enterprise Loans

Affordable Housing Loans

Financial Institutions Group

Others

Individual Loans

• Group Loans • • Top up Loans • Agriculture & allied loans • Gold loan • Street vendor loan • OD on current account • Water Sanitation Loan • Cattle Maintenance Loan • NULM^ • Pre-approved – IL

• Prime LAP# - Semi Formal • Business EDGE Overdraft

• Construction and Purchase • Home Improvement • Composite Home • Home Equity Loan • Commercial Purchase Loan • Vikas Loan (Micro-LAP)

• Term loan to NBFCs, HFCs

and MFIs

• CC/OD • Bank Guarantee

• Two-wheeler loans • Busimoni OD • OD against FD • Loan Against FD • Non MF Loans

Retail Products

• Current Account Savings Account

• • Non Resident Account • Term Deposit • Digital Savings & FD

Institutional Products

• Fixed Deposits

• Term Money

• Call money products

•

Institutional Savings

• G-Sec trading

• Current Account

• Collection and

• Certificate of Deposit

CC/OD variants of current account

y t r a P - d r i h T

Fee based Products

Insurance

• • 3-in-1 Demat Trading Services • Forex • APY • Aadhaar enrolment services • CMS • Safe deposit locker

Branch Banking, Asset Centers

ATM / POS / QR code/ Money Mitra/ Touch- points

Mobile & Internet Banking

Phone Banking, IVR

Internet & Corporate Banking

n a o L

t t i i s s o o p p e e D D

s l e n n a h C

# Loan against property ^ National urban livelihood mission

STRONG INDEPENDENT BOARD (1/2)

Name

Education

Experience

Anantharamaiah

Banavar Prabhakar Chairman and Independent Director

Commerce Mysore, Chartered Accountant.

graduate, University

Retired as Chairman and Managing Director of Andhra Bank after serving various Banks for about 37 years. Prior to that he served as the Executive Director of Bank of India for a period over 3 years, He also worked abroad for about eight years in two stints at Zambia and U.K. He was the Chief Executive of Bank of Baroda UK Operations.

Ittira Davis Managing Director and CEO

PGDM, Indian Institute of Management, Ahmedabad

International banker with 40+ years of banking experience having worked extensively in the Middle East and Europe. Was previously associated with Europe Arab Bank, Citibank in India and the Arab Bank Group in the Middle East. Joined Ujjivan in Mar’15 to manage the transition to an SFB. He was MD & CEO of UFSL for Jul’18 -Mar’21

Samit Kumar Ghosh Non-Executive Director

MBA, Wharton School University of Pennsylvania.

of Business,

Founder of UFSL and served as its MD & CEO. He retired as MD and CEO of Ujjivan SFB on November 30, 2019. He is a Career banker with over 30 years of experience in India & overseas.

Sudha Suresh Independent Director

B.Com (Honors) C.A., Grad ICWA, CS

Finance professional with a rich experience of over two decades in various organizations & a decade as practicing chartered accountant. She is the founding partner of S. Rao & Associates, Chartered Accountants, Bangalore and founder of Mani Capital. She was the MD & CEO (2017- 18) and Chief Financial Officer (2008-17) of UFSL

STRONG INDEPENDENT BOARD (2/2)

Name

Education

Experience

Rajni Mishra Independent Director

M.Com (Gold Medallist), MS University, Vadodara

Career banker for nearly four decades with SBI as well as its associate banks. Handled varied assignments and diverse portfolios, gained exposure in risk management, branch administration, corporate credit, forex treasury etc. She was the chairperson and Independent Director of NCL Buildtek limited, Hyderabad

Ravichandran Venkataraman Independent Director

Qualified Program for Business School

FCCA (UK), ACMA (UK), CFOs with Wharton

A global leader with a track record spanning 30+ years having worked in India, London and Bahrain. He brings a strong business background and having worked with top Business Leaders in over 100 countries. He is the Chairperson of eVidyaloka Trust, a not-for-profit social enterprise into remote education for rural children in India. Previously, he has worked with HP’s Global Business Services, Hewlett Packard, ANZ Bank and Bank Muscat.

Rajesh Kumar Jogi Independent Director

Bachelor of Arts (Economics), Fellow member ICAI, Advanced Management Program from Harvard Business School

Rich work experience of 27 years in Banking industry with a focus on risk management. Previously was associated with Natwest Group (erstwhile RBS Group) and was Chief Risk Officer, India of the Royal Bank of Scotland and subsequently the Country Head of Risk, India for the Group

Anita Ramachandran Independent Director

MBA from Jamnalal Bajaj Institute

HR expert with over 40 years of experience as a management consultant. Began her career with AF Ferguson & Co and has worked in a wide range of areas. Founded Cerebrus Consultants in 1995 to focus on HR advisory services, including Organisation transformation. Has been an Independent Director on various Boards for the last 20 years.

KEY GROWTH STRATEGIES

COMPREHENSIVE & RELEVANT PRODUCTS ● Entire gamut of asset and liability products to attract new

customers and deepen existing customer relationships

● Expand range of third party products and services ● Increase penetration of asset products under Retail, MSME and

housing segments

FOCUS ON DIGITAL BANKING AND ANALYTICS ● User-friendly digital

interface to extend bank’s reach and offer a strong banking platform; focus on user adoption with programs like DigiMitra*

● Invest in API platform, innovations, fintech partnerships to

widen product offerings/ banking solutions

● Invest strategically to integrate technology into operations to empower customers, reduce costs and increase efficiencies ● Adopt robotic processes to automate operational processes ● Data analytics to be used to offer customized solutions ● Establish bank as a modern technology enabled bank

STRONG DISTRIBUTION & COLLECTION NETWORK ● Use right combination of physical and digital channels and partnerships to expand reach, banking outlets and infrastructure

● Build a dynamic and strong collection network ● Strengthen alternate delivery channels and encourage customers to

move towards a cashless environment

CONTINUE FOCUS ON IMPROVING FINANCIAL AND DIGITAL INCLUSION ● Focus on the un-served and underserved segments and educate

customers to develop improved financial behaviour

● Maintain transparency, responsibly price loan offerings, effectively redress grievances and ensure disclosures in vernacular languages ● Continue to partner with Parinaam Foundation to enhance financial

literacy and develop Kisan Pragati Clubs

● Promote use of bank accounts, UPI and digital payment gateways

BUILD A STABLE & GRANULAR DEPOSIT BASE ● Improve share of CASA, recurring and fixed deposits by building a sticky deposit base and attracting new customers; focus on retail deposit base to reduce cost of funds

● Selectively open branches in urban areas with large customer

base

● Target mass customer acquisition through focused programs

DIVERSIFY REVENUE STREAMS ● Leverage banking infrastructure to diversify product portfolio and

increase fee and commission-based business

● Increase focus on treasury income, bancassurance,

fee and

processing charges

● Introduce new products and services and focus on cross-selling to

existing customers

*Dedicated support for Digital Channel users

Annexures

AWARDS & ACCOLADES

Technology Senate Awards 2023 In the “Enterprise Security”

Skoch Award For Information Security

BFSI & Fintech- Conclave and Awards 2023 Digital Security

Quantic 4th Annual BFSI Excellence Awards 2023 Financial Literacy Program of the year (SFB) 2nd Annual Cyber Security Excellence Awards 2023 Best visionary in Security Governance (Banking)

BFSI & Fintech- Conclave and Awards 2023 Most admired initiative of the year

security

cyber

18th Annual Summit & Awards Banking & Financial Sector Lending Runner up in “Best Risk and Cyber Security Initiatives” under SFB class

SHAREHOLDING PATTERN – DEC’23

Promoter* Resident Individuals/HUF Others

MF Foreign investors

3.7% 1.3% 1.7%

Insurance Companies Alternative Investment Fund

17.0%

1.3%

*Promoter is Ujjivan Financial Services Ltd, a Core Investment Company and listed on NSE/ BSE

73.6%

FINANCIAL LITERACY PROGRAM (FLP)

14,927 Customers and community people across 162 branches have attended Financial Literacy Camp

FLC for URC Branch

Diksha+ Pro

84,446 customers trained in Diksha+.

90% of the customers were certified

44% Shown interest for different banking products

31% Customers accessed different banking products

19% customers repaid digitally

Chillar Bank

33,007 Cust & Child trained in Chillar Bank

98% of Children attend post enrolment

22% Shown interest for different banking products

19% Customers accessed different banking products

13% customers repaid digitally

“Pragati” for IL Customers

2,583 customers across 8 branches from Assam has been participated in pilot “Pragati” Financial Literacy Program

CORPORATE SOCIAL RESPONSIBILITY (CSR)

Cleanliness Drive

About 4,800+ employees volunteered in the Swachh Neighbourhood drive across 183 branches YTD.

Disaster relief provided at Chennai Tirunelveli, Thenkasi & Ambasamudram and the neighbouring locations affected by the incessant rains and devastating floods—8,500 grocery kits distributed

335+ employees engaged with CSR partners like proVISION Asia, Calcutta Social Project, Pi Jam & Maithree society, Ruhi foundation, Sindhitai Sapkal orphanage etc.had direct interaction with the beneficiaries(YTD)

Disaster Relief Initiative

No. of tree plantations : 2,896

Employee Volunteering

ENVIRONMENT, SOCIAL & GOVERNANCE (ESG)

Sustainable Operations

• Waste management • LED Bulbs in 99 % of offices (Target 75%)

Customer Centricity

• Service Index levels – Target 5 points – Actuals – 3-

point increase ( from 83 – 86 )

• Capacity Building for Aajeevan Reach – Target 50% -

Actiuals – 100% will be completed by Jan 2024

Empowering communities

• Cleanliness drive coverage - cover – Target 100 ;

Achieved -183

• Green cover – Target 235 – Achieved 282 (120%) • Volunteering – 80% of the target • 20% of CSR projects

in Aspirational Districts /

BHIMARU states

Aspects Cutting Across

• Sustainability Webpage TCFD & GRI Disclosure • Internal DJSI Repeat Assessment • • Vendor code of conduct • Vendor Assessment on ESG

Digital Transformation

E- KYC, Digital repayments, Digital transactions, Account Loan Non-branch opening acknowledgements – 219 MT CO2 Emissions savings.

locations,

Human Capital

• Gender Diversity – 20% Target – 22% • Employee Training Hours 29 hrs against the target

of 30.5 hrs per employee

• ESG Training module

Effective Governance

ISO Certification

• • Contract Management system- 1.8 Lakhs contracts

executed through digital platform.

• Litigation Management Software

THANK YOU

For Investor Queries: Mr. Deepak Khetan +91 7045792752 deepak.khetan@ujjivan.com

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