THOMASCOOKNSE24 May 2022

Thomas Cook (India) Limited has informed the Exchange about Investor Presentation

Thomas Cook (India) Limited

May 24, 2022

The Manager, Listing Department BSE Limited Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai – 400 001 Scrip Code: 500413

The Manager,

Listing Department National Stock Exchange of India Limited Exchange Plaza, 5th Floor, Plot No. C/1, G Block, Bandra‐Kurla Complex, Bandra (E), Mumbai – 400 051 Scrip Code: THOMASCOOK

Fax No.: 2272 2037/39/41/61

Fax No.: 2659 8237/38

Dear Sir/ Madam,

Sub: Analysts and Investors Conference Call presentation for the quarter and year ended March 31, 2022

In furtherance of our intimation date d May 21, 2022 giving intimation on the “Q4 & FY22 earning Conference Call for the analysts and investors”, please find enclosed the investor presentation on the performance of the Company for the quarter and year ended March 31, 2022, to be presented before Analysts and investors on Wednesday, May 25, 2022.

The presentation https://www.thomascook.in/

is also being made available on

the Company's website at

This is for your information and records.

Thank you.

Yours faithfully,

For Thomas Cook (India) Limited

Amit J. Parekh Company Secretary and Compliance Officer

Encl: a/a

TCIL Q4 & FY22 Earnings Presentation

Thomas Cook (India) Limited (TCIL)

Thomas Cook India Group at a glance

Spread across 25 countries across 5 continents

Integrated business model creates value through scale and flexibility

Premier brand portfolio with multi-format strategy

Business is uniquely positioned to provide true value for our customers and shareholders

Thomas Cook India Group at a glance

Foreign Exchange & Related Services

• Retail & Wholesale • Forex Cards • Remittance

Digital Imaging Solutions

• Digiphoto Entertainment Imaging Ltd. (DEI)

Travel & Related Services

Leisure Hospitality & Resorts

• B2C: Leisure Holidays (Domestic & Outbound)

Sterling Holiday Resorts Limited

• B2B: MICE, Corporate Travel, DMS (India

+ International)

•4 BRANDSEST.1963EST.1961EST.1994EST.2017•24 SALES /REPRESENTATIVE OFFICES ACROSS THE GLOBEUSA·Brazil·UK·France·Germany·Hungry·Italy·Portugal·Russia Spain·South Africa·Malaysia·Lebanon·Japan·China •TOP 5 SOURCE MARKETS UK · Russia· Germany· France· USA •LARGEST SUPPLIERS TO TOP HOTEL CHAINS IN INDIA•KEY ACCOUNTS Leveraging technology to build scale & resilience

CRM powered lead management and propensity model for higher conversion

Virtual branches improved CX

Location agnostic Virtual Agents

Robotic Process Automation enabled faster & accurate process

Use of AI to reduce TAT

Empowering Customers & Vendors

Enhanced Customer experience

Improved TAT

Product Innovation

Dynamic Customization

Source of savings

New efficiencies

Optimized Scale

Technology & Platform Innovation

Enhanced Cybersecurity & Compliance

Reduced DSO

Streamlined processes

Building competitive advantage

Innovative models

Omni channel Approach

Virtual Branches

Cross utilize resources

Modernizing core technology capabilities

Technology Initiatives

Pre

Astra for Omnichannel

Post

Pre

Canvas for Holidays

Post

Pre

Mudra for FX

Post

Only B2C website

Omni channel tool

Unique frameworks for TCIL, SOTC

Single system

Documents stored physically

Document Management System (DMS)

Fixed land packages & flight sold separately

Real time flights to land packages

Offline customer service management

Customization via email communication

Dynamic packaging

Only static content for Holidays

Dynamic API content

Adhoc updation of Visa

Manual Vendor Payments & Advances

Customer self serve

Staff associated with physical store & location

Virtual branch process via CRM & Dialler

Whiteboard system

Agent business via email with branch staff

FX Mate B2B tool

Vendor Portal + self service via NewGen

Corporates managed via email & implants

Corporate Booking Tool

Paper based/offline invoices

E-Invoicing

Offline paper based KYC

Integrated Virtual KYC

Pre

Mantra for MICE

Post

Product accessibility limited to individual computers

Unified product repository: faster TAT & accessibility

Sales Funnel: High human intervention driven

Funnel on CRM with live and accurate projections

Core system was outdated; tedious legacy workflows

Smarter workflows

End customer servicing: analog

Gateway CSS: End to End digital interaction

Direct payment collections: Manual

Online direct payment mgmt

Corporate Travel

Click to Book(C2B)

Online Booking tool

Eva: Enable online bookings and self serve via Bots too

Happay: Integrated expense management system

Concur: for global clients

Mobile App: traveler self serve

iBook

E-Invoicing

eSubmission which is integrated with customers ERP

Robotic QC to enable faster reporting

Leveraging our Omnichannel Approach

HOW?

Multi-dimensional model

WHY?

Mobile Apps

Virtual Branch

Website

In store Branch

Call centre

Chat Bots

Choice

Source of differentiation

Higher Customer Satisfaction

Uniform Experience

Truly Integrated

Channel Agnostic

Holidays

Forex

Value Added Services

Customized

Seamless

Real-time data

Contactless

Convenient

Self-service

Key Highlights: Q4 FY22

•

Thomas Cook (India) Limited (TCIL) announces strong results for Q4 FY22 despite Omicron wave and delayed reopening of Indian skies Consolidated Income from Operation for the quarter grew by 46% from Rs. 3,573 mn for Q4 FY21 to Rs. 5,221 mn in Q4 FY22 Reports Consolidated Operating EBITDA of Rs. 239 mn in Q4 FY22 Vs loss of Rs. 361 mn in Q4 FY21

TCIL Standalone •

Income from operation for the quarter grew by 25% from Rs. 636 mn in Q4 FY21 to Rs. 794 mn; Margins for the Holiday business & Foreign Exchange grew by 326 bps and 29 bps respectively Operating EBITDA of Rs. 28 mn in Q4 FY22 Vs loss of Rs. 74 mn over Q3 FY22, strong sales recovery by Forex 56%; Corporate Travel: 50% Vs pre-pandemic levels The trend continued in April ‘22 with Foreign Exchange, Corporate Travel and Domestic Holidays registering a recovery of 62%, 81% and 85% of pre-pandemic sales respectively The Company continued its focus on cost prudence with reduced costs for Q4 FY22 at Rs. 767 mn, registering a 51% saving from pre-pandemic levels of Q4 FY20

Group Companies report sustained profitability at EBITDA level – Leisure Hospitality & Resorts business (Sterling Holidays) for 6th successive quarter; Digiphoto Entertainment Imaging Ltd. (DEI) and Desert Adventures for 2nd successive quarter and Private Safaris (East Africa) turned profitable this quarter at EBITDA

•

Cash and bank balances at a consolidated level as on 31 March 2022 is at Rs. 6,399 mn

At a consolidated level the Company continued its focus on cost prudence with reduced costs for Q4 FY22 at Rs. 2754 Mn., registered 37% saving at pre- pandemic levels in Q4 FY20

CRISIL reaffirmed its ratings of CRISIL A+/Negative and Short-term rating of CRISIL A1, reflecting the Company’s leadership in Forex & Travel Services, rapid recovery and Balance Sheet strength

The Company’s sustained focus on technology delivered end-to-end digitization across its businesses, including B2C and B2B self-booking/ servicing tools and dynamic customization, vendor management and automated accounting/payment solutions. The digital acceleration serves to further augment the Company’s omnichannel model towards an enriched customer experience; cost and efficiency benefits

Conversion of Optionally Convertible Cumulative Redeemable Preference Shares: 133 mn balance OCCRPS converted into 28 mn equity shares of Re. 1/- each at the approved rate of Rs. 47.30 per equity share. Upon conversion, the promoter equity shareholding would increase to 72.34% from the present 70.58%

Business wise recoveries from pre-pandemic Levels

Forex

Corporate Travel

Q4 FY22

56% Recovery from Q4 FY19

Q1 FY23 (e)

63% Recovery from Q1 FY20

Q4 FY22

46% Recovery from Q4 FY19

Q1 FY23 (e)

84% Recovery from Q1 FY20

Domestic Holidays

International Holidays

MICE

Q4 FY22

63% Recovery from Q4 FY19

Q1 FY23 (e)

108% Recovery from Q1 FY20

Q4 FY22

16% Recovery from Q4 FY19

Q1 FY23 (e)

19% Recovery from Q1 FY20

Q4 FY22

9% Recovery from Q4 FY19

Q1 FY23 (e)

38% Recovery from Q1 FY20

Update on Business operations : Forex

Revenue from Operations Rs mn

380

277

EBIT Rs mn

Q4FY22

Q4FY21

Q4FY22

Q4FY21

1,104

1,084

141.1

FY22

FY21

FY22

FY21

(32.2)

•

Foreign Exchange: Strong turnover growth of 80% compared to Q4 FY21

Update on Business operations : Travel & Related Services

Revenue from Operations Rs mn 2,709

1,887

EBIT Rs mn

(465)

(648)

Q4FY22

Q4FY21

Q4FY22

Q4FY21

10,470

3,489

FY22

FY21

Travel & Related Services

•

Domestic Holidays: 43% growth in sales Vs. Q4 FY21

Corporate Travel: 155% growth in turnover Vs. Q4 FY21

• MICE: 36% growth in sales Vs. Q4 FY21

DMS (Destination Management Service) Business: • The quarter witnessed sales improvement in select DMS entities with further easing of travel restrictions and

increased vaccinations.

• Dubai based DMS - Desert Adventures witnessed a healthy Q4 FY22 sales with continuation of demand in high

season and Expo 2020 Dubai; Business from UK, LATAM and US markets was encouraging.

• Private Safaris (East Africa) reported sales were healthy and led by charter business and adhoc groups. • AlliedTPro - in US has started witnessing encouraging sales primarily driven by FIT (Free Independent

Travellers)

• Asian Trails Q4 FY22 continued to see very limited business in APAC region due to on-going travel

restrictions/obstacles and partially closed borders, however there is progressive easing of travel restrictions in destinations like Singapore, Thailand and Vietnam

Partnerships: • Appointed as Preferred Sales Agents (PSA) for the Indian market by Emirates Holidays, the tour operating arm

of Emirates Airlines

• Thomas Cook collaborated with Mastercard and HDFC Bank for exclusive Expo 2020 Dubai holiday promotion • Thomas Cook partnered with Singapore tourism Board, Singapore Airlines and Changi Airport for a joint

marketing activity for air-inclusive holidays to Singapore

• Partnered with Abu Dhabi Tourism and Yas Island for jointly promoting the destination to Indian travellers

(2,512)

(3,113)

Awards: •

‘Innovation in Omni-experience’ Award at International Data Corporation’s (IDC) Industry Innovation Awards 2021 won by Thomas Cook India & SOTC

FY22

FY21

• Thomas Cook India and Singapore Tourism Board’s virtual game to promote Singapore won a silver at IAMAI

India Digital Awards 2022

• Thomas Cook India and SOTC were honoured at CIO100 Award for digital innovation

Key Initiatives- Holidays

Update on Business operations: Leisure Hospitality (Sterling Resorts)

Revenue from Operations Rs mn

853

722

EBIT Rs mn

327

187

Key Indicators

Q4FY21

Q4 FY22

FY21

FY22

Cumulative member base

86,917

86,324

86,917

86,324

Resort Occupancy

ARR

54%

4,259

52%

5,070

43%

52%

4,306

5,159

Key Highlights

•

Sterling Holidays Resorts: EBIT of Rs. 187 Mn. in Q4 FY22, despite the impact of Omicron during the quarter. For FY22 EBIT grew by almost 7 times to Rs. 582 Mn. (from Rs. 77 Mn. in FY21).

FY22 operating EBITDA margin at 37% driven by strong restructuring and cost optimization measures adopted in the previous year and in the current year

Resort Revenues grew by 73% YoY; Average Room Rates (ARR) grew by 19% YoY;

Occupancy improved to 52% and increased 9% YoY

Membership EBITDA grew by 9% YoY based on the lowered cost of acquisition as the company continued its focus on acquiring members

Operating Free Cash Flow (OFCF) improved by 25% YoY

Q4FY22

Q4FY21

Q4FY22

Q4FY21

2,708

582

1,717

FY22

FY21

FY22

FY21

Update on Business operations

Leisure Hospitality (Sterling Resorts)

Hill Station

Beach

Waterfront

Heritage

Jungle

Adventure

Rishikesh De Laila Srinagar

Atharva Jaipur

Corbett Kanha Sariska

Puri

Rudra Gir

Sajan (NT) Durshet (NT) Dabhosa (NT) Kundalika (NT)

GIR

NATURE TRAILS

Palavelli Godavari Alleppey

Guruvayur Thiruvanna malai Madurai

Thekkady

Wayanad

North

Mussoorie Nainital Kufri Manali

East

Darjeeling Gangtok Kalimpong

West

Lonavala Mount Abu

Goa –Varca Karwar

Anaikatti Munnar Yelagiri Yercaud Ooty – Elk Hill Ooty – Fern Hill Kodai – Lake Kodai - Valley

South

38 Resorts: 15 Owned resorts, 10 Leased resorts & 13 Management contract

Number of Rooms: 2335

SRINAGAR

MANALI

MUSSOORIE

RISHIKESH

NAINITAL

KUFRI

JAIPUR

CORBETT

DARJEELING

GANGTOK

SARISKA

MOUNT ABU

LONAVALA

GOA

KARWAR

KANHA

PURI

GODAVARI

WAYANAD

GURUVAYUR OOTY

YELAGIRI

YERCAUD

TIRUVANNAMALAI

ANAIKATTI

MUNNAR

ALLEPPEY

KODAIKANAL

THEKKADY

Update on Business operations : Digiphoto Entertainment Imaging Ltd. (DEI)

Revenue from Operations Rs mn

1,409

EBIT Rs mn 80

Key Highlights

557

Q4FY22

Q4FY21

4,600

1,661

FY22

FY21

Q4 FY22

-133 Q4 FY21

•

Income from operations has increased by 153% YoY from Rs. 557 mn in Q4

FY21 to Rs. 1,409 mn In Q4 FY22, and has reported profit at EBIT level of Rs.

80 mn in Q4 FY22 as against loss of Rs. 133 mn in Q4 FY21 and profit of Rs.74

Mn. in Q3 FY22

The quarter saw the launch of several new partnerships like LEGOLAND

Korea Resort (South Korea), Andamanda Phuket (Thailand), Attack on Titan -

(65.1)

Exhibition (Singapore), The Storm Coaster, Waldorf Astoria (UAE), Bounce

Inc. (India) an Aquasplash (DR Congo), Adventure Park (UAE), Sky Walk – KL

Tower (Malaysia), Holiday Inn (Maldives) and Trans Studio Surabaya

(Indonesia)

•

DEI renewed its imaging operation terms with 10 partners during the quarter

(493.4)

FY22

FY21

Imaging Services & Solutions

Experiences first. Memories second

Global Presence

3 Continents 18 Countries 125+ Partners

Marquee Partnerships

Trusted by leading brands in the world

Technology expertise to drive business outcomes

Aligned with evolving consumer, industry & technology trends

An Evolved Guest Journey

Delivering an integrated and frictionless guest experience

Q4 & FY22 Performance

Results – Q4 FY22 Consolidated

Particulars (Rs. mn)

Q4 FY22

Q4 FY21

Particulars (Rs. mn)

Q4 FY22

Q4 FY21

Income from Operations

5,220.6

3,573.2

Other Income

67.2

443.2

Total Income from Operations

5,287.9

4,016.4

Total Costs

EBITDA

5,295.7

4,172.3

(7.8)

(156.0)

Operating EBITDA*

239.2

(361.0)

Depreciation / Amortization

307.6

331.5

EBIT

(315.4)

(487.5)

Interest and Finance cost

172.5

156.3

PBT before exceptional

(487.9)

(643.7)

Exceptional Items

(29.8)

(37.3)

PBT

Tax expense

PAT

*Excluding Quess MTM and dividend

(517.7)

(681.0)

(4.8)

(474.8)

(512.9)

(206.2)

Segment Revenue

(a) Financial Services

(b) Travel and Related Services

380.5

277.2

2,708.8

1,886.9

722.3

852.7

(d) Digiphoto Imaging Services

Total

Segment Results (EBIT)

(a) Financial Services

(b) Travel and Related Services

1,409.0

556.5

5,220.6

3,573.2

54.7

35.6

(464.7)

(647.5)

187.3

327.4

(d) Digiphoto Imaging Services

Total

Less : Interest and Finance expenses

Less : Common Expenditure

PBT before exceptional

Add: Exceptional Items

PBT

79.9

(132.8)

(142.8)

(417.3)

172.5

172.6

156.3

70.0

(487.9)

(643.7)

(29.8)

(37.3)

(517.7)

(681.0)

Results – FY22 Consolidated

Particulars (Rs. mn)

FY22

FY21

Particulars (Rs. mn)

FY22

FY21

Income from Operations

18,882.5

7,950.0

Other Income

578.1

1,507.4

Total Income from Operations

19,460.6

9,457.4

Total Costs

EBITDA

20,758

11,482

(1,297)

(2,025)

Operating EBITDA*

(1,273)

(2,757)

Depreciation / Amortization

1,286.7

1,480.5

EBIT

(2,583.7)

(3,505.1)

Interest and Finance cost

615.8

622.1

Segment Revenue

(a) Financial Services

(b) Travel and Related Services

1,103.6

1,083.6

10,470.5

3,489.0

2,708.0

1,716.7

(d) Digiphoto Imaging Services

Total

Segment Results (EBIT)

(a) Financial Services

(b) Travel and Related Services

4,600.4

1,660.6

18,882.5

7,950.0

(32.2)

141.1

(2,511.8)

(3,113.4)

581.9

77.3

(d) Digiphoto Imaging Services

(65.2)

(493.4)

PBT before exceptional

(3,199.5)

(4,127.1)

Total

Exceptional Items

(29.8)

(37.3)

Less : Interest and Finance expenses

PBT

Tax expense

PAT

(3,229.3)

(4,164.4)

(683.1)

(1,212.6)

Less : Common Expenditure

PBT before exceptional

Add: Exceptional Items

(2,546.2)

(2,951.8)

PBT

(2,027.3)

(3,388.5)

615.8

556.3

622.1

116.7

(3,199.5)

(4,127.1)

(29.8)

(37.3)

(3,229.3)

(4,164.4)

*Excluding Quess MTM, dividend and one time reversal of provisions (FY21)

Management comments- Q4 & FY22

Mr. Madhavan Menon, Managing Director, Thomas Cook (India) Ltd., said,

“Despite the Omicron wave reducing the quarter to 45 days and the reopening of

Indian skies for scheduled international flights only on March 27th, our teams

have delivered a commendable performance this quarter with an operating

EBITDA of Rs. 239 Mn. The Group’s strong performance was led by Foreign

Exchange, Business Travel, Sterling Holidays, DEI & Desert Adventures. With other

markets opening up, we expect the other Group companies to stage quick

recoveries too.

Our focus on sustainable cost management balanced with a thrust on technology

over the past three years is delivering results in the form of speed, productivity

and improved customer experience. Recovery is accelerating continually, with our

Foreign Exchange, Corporate Travel and Domestic Holidays businesses registering

an estimated sales recovery of 57%, 81% and 99% of pre pandemic levels as of end

May 2022 and strong pipelines for the coming quarter and beyond.”

For further information please contact

Debasis Nandy President and Group CFO Tel: +91 22 4242 7000 Email: Debasis.Nandy@thomascook.in

Urvashi Butani General Manager- Investor Relations Tel: +91 22 4242 7095 Email: Urvashi.Butani@thomascook.in

Corporate Identification No: L63040MH1978PLC020717 Investor e-mail id: sharedept@thomascook.in Regd. Office: Thomas Cook India Ltd, Marathon Futurex, A Wing, 11Th & 13th Floor, N.M. Joshi Marg, Lower parel (E), Mumbai 400013 Website : www.thomascook.in

About Thomas Cook (India) Limited: Set up in 1881, Thomas Cook (India) Ltd. (TCIL) is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa and Passport services and E-Business. It operates leading B2C and B2B brands including Thomas Cook, SOTC, TCI, SITA, Asian Trails, Allied T Pro, Australian Tours Management, Desert Adventures, Luxe Asia, Kuoni Hong Kong, Sterling Holiday Resorts Limited, TC Forex, Distant Frontiers, TC Tours, TC Visa, Travel Circle International Limited, Ithaka, Digiphoto Entertainment Imaging (DEI), Private Safaris East & South Africa.

As one of the largest travel service provider networks headquartered in the Asia-Pacific region, The Thomas Cook India Group spans 29 countries across 5 continents, a team of over 9700 and a combined revenue in excess of Rs. 6718.7 Cr. (over $ 0.96 Bn.) for the financial year ended March 31, 2019.

Disclaimer

 This presentation has been prepared by Thomas Cook (India) Limited (“Company") solely for information purposes without any regard to any specific objectives, financial situations or informational needs

of any particular person. This presentation may not be copied, distributed or disseminated, directly or indirectly, in any manner. Failure to comply with this directive may result in a violation of the applicable law in certain jurisdictions.

 This presentation does not constitute or form part of and should not be construed as, directly or indirectly, any offer or invitation or inducement to sell or issue, or any solicitation of any offer to purchase or subscribe for, any securities of the Company by any person in any jurisdiction, including in India, nor shall it or any part of it or the fact of its distribution form the basis of, or be relied on in connection with, any investment decision or any contract or commitment therefore

 This presentation contains statements that may constitute forward looking statements. These statements include descriptions regarding the intent, belief or current expectations of the Company or its

directors and officers with respect to the results of operations and financial condition of the Company. These statements can be recognized by the use of words such as ''expects", "plans", 'will", "estimates", "projects", or other words of similar meaning. Such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ materially from those in such forward-looking statements as a result of various factors and assumptions which the Company believes to be reasonable in light of its operating experience in recent years. The risks and uncertainties relating to these statements include, but not limited to, risks and uncertainties, regarding fluctuations in earnings, our ability to manage growth, competition, our ability to manage our international operations, government policies, regulations, etc. The Company does not undertake any obligation to revise or update any forward looking statement that may be made from time to time by or on behalf of the Company including to reflect actual results, changes in assumptions or changes in factors affecting these statements. Given these risks, uncertainties and other factors, viewers of this presentation are cautioned not to place undue reliance on these forward looking statements. This presentation may contain certain currency exchange rates and the same have been provided only for the convenience of readers. No representation is made that the Rupee amounts actually represent such USD amounts or could have been, or could be, converted into USD at the indicated rates

 This presentation is not a complete description of the Company and may not be all inclusive and may not contain all of the information that you may consider material. The information contained in this presentation has not been independently verified. No representation, warranty, guarantee or undertaking, express or implied, is or will be made as to, and no reliance should be placed on, the accuracy, completeness, correctness or fairness of the information, estimates, projections and opinions contained in this presentation. Viewers of this presentation must make their own assessment of the relevance, accuracy and adequacy of the information contained in this presentation and must make such independent investigation as they may consider necessary or appropriate for such purpose. Such information and opinions are in all events not current after the date of this presentation. Further, past performance is not necessarily indicative of future results. Any opinions expressed in this presentation or the contents of this presentation are subject to change without notice. This presentation should not be construed as legal, tax, accounting, investment or other advice

 Any person placing reliance on the information contained in this presentation or any other communication by the Company does so at his or her own risk and none of the Company nor any of its affiliates,

advisers or representatives, any placement agent, promoters or any other persons that may participate in any offering of any securities of the Company shall have any responsibility or liability whatsoever, whether arising in tort, contract or otherwise, for any errors, omissions, insufficiencies or inaccuracies in such information or opinions or for any loss, cost or damage suffered or incurred howsoever arising, directly or indirectly, from any use of this presentation or its contents or otherwise in connection with this presentation

 This presentation has not been and will not be registered as a prospectus with any Registrar of Companies in India. This presentation is not a prospectus, a statement in lieu of a prospectus, an offering circular, an advertisement, a private placement offer letter or an offer document under the Companies Act, 2013 and the rules made thereunder, the Securities and Exchange Board of India (Issue of Capital and Disclosure Requirements) Regulations, 2009, as amended, or any other applicable law

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Thomas Cook (India) Limited has informed the Exchange about Investor Presentation

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