ROUTE MOBILE LIMITED has informed the Exchange about Investor Presentation
Registered & Corporate Office: Route Mobile Limited,
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•91 22 4033 7676/77-99 Fax: •91 22 4033 7650 info@routemobile.com www.routemobile.com CIN No: L72900MH200',PLC146323
Ref No: RML/2022-23/214
Date: May 18, 2022
To, BSE Limited Scrip Code: 543228
Dear Sir /Madam,
Sub: Investor Presentation
National Stock Exchange of India Limited NSE Symbol: ROUTE
Pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, we enclose herewith the Investor Presentation, that will be presented tomorrow (Thursday, May 19, 2022) to the Analysts in connection with the Audited Financial Results of the Company for the quarter and year ended March 31, 2022.
You are requested to take the above information on record.
Thanking You Yours faithfully, For Route Mobile Limited
Rathindra Das Group Head-Legal, Company Secretary & Compliance Officer
Encl : as above
Earnings update Q4 21-22 & FY 21-22
Investor Presentation
May 18, 2022
Safe Harbor
,,,,,._ routemobile V communication simplified
Certain statements mentioned in this presentation concerning our future growth prospects are forward looking statements (the “Forward Statements”) and are based on reasonable expectations of the management, which involves a number of risks, and uncertainties that could cause actual results to differ materially from those in such Forward Statements. The risks and uncertainties relating to these Forward Statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, fluctuations in foreign exchange rates, revenue and profits, our ability to generate and manage growth, competition in CPaaS globally, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price and fixed time frame contracts, industry segment concentration, our ability to manage our international operations, our revenues being highly dependent on clients in the United States of America, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, withdrawal of fiscal governmental incentives, political instability, adverse impact of global pandemics (including COVID-19 impact), war, legal restrictions on raising capital or acquiring companies, unauthorized use of our intellectual property(ies) and general economic conditions affecting our businesses and industry. We may, from time to time, make additional written and oral Forward Statements . We do not undertake to update any Forward Statements that may be made from time to time by us or on our behalf, unless required under the law.
2
Route Mobile - Industry Leading Global CPaaS Platform
,,,,,._ routemobile V communication simplified
RML offers a scalable and flexible Omnichannel CPaaS platform to enterprises across industry verticals, globally
280+ direct MNO connects, overall access to 900+ MNOs (Super Network)
Global footprint across 20+ locations;
2,500+ active billable clients; 180+ new customer onboarded in Q4 FY 21-22
Infrastructure comprising 16 data centers and 7 SMSCs globally
@)
Strong industry tailwinds: Global CPaaS market will grow to $34.2bn in 2026, from $8.7bn in 2021 (1)
@:
₹20,020mn FY21-22 Revenue 33% Revenue CAGR FY 2019 – FY 2022
@
₹2,576mn FY21-22 EBITDA 44% EBITDA CAGR FY 2019 – FY 2022
@
134% Net revenue retention in FY 21-22
ESG leader, rated “A” by a reputed ESG rating agency
₹10,262mn Net cash and cash eqv. as on Mar 31, 2022
Recognized as “Established Leader” – Juniper, “Top Tier 1 A2P SMS vendor” – Rocco, “Representative Vendor” - Gartner for CPaaS
700+ employees spread across 5 continents c. 20.6% attrition rate in FY 21-22
(1) Juniper - CPaaS Future Market Outlook, 2021
3
Systematic roadmap to create sustained growth momentum
Entered lucrative North American market
Won 2 Golds in Juniper Research Award for CPaaS Provider of the Year & Best SMS Firewall
Successfully listed on Indian Stock Exchanges
Successful transition from an aggregator model to a direct enterprise model
On boarded marquee clients across industry verticals including new age tech, banking & financial services and travel and transport, amongst others
Developed Next Gen services like RBM and OTT messaging
, ,
Became hubbing partners with top telecom operators globally
Full messaging technology stack through TeleDNA acquisition
Consummated acquisition of 365squared, Cellent Technologies, Start Corp India and Call2Connect
Onboarded several blue chip customers including Global Fortune enterprises
Opened offices in Europe, Middle East, Africa and South-East Asia Ramped up sales team in global markets
Successfully accomplished Global API Challenge – Hackathon
•
Raised ₹8,675mn via QIP from marquee investors
Stage 1
Bootstrapped Profitable since first year of operations
Started as an aggregator of traffic to gain MNO access
Boot strapped the company with c.US$2,000
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, , ,
Signed Business Transfer Agreement with Teledgers to acquire DLT, trusted blockchain and AI- powered solutions*
Stage 3
Omni-channel Stack Marquee Clients Blockbuster IPO Sep’20
Product line expansion – Acquired business email technologies re-branded as SendClean Geographical expansion - Acquired LATAM based Masivian. Kuwait based InterTeleco and Malta based M.R Messaging
B SendClean ~ ■ (::} MRMESSAGING
Stage 4
Expanding Product and Geographical footprint Launched Developer Program
4
Hosted SMSCs in India and UK
Stage 2
Started operations in India to cater to the global market
Transition to an Enterprise Business, Global Expansion with differentiated acquisitions
*Closure subject to completion of condition precedents including outcome of an ongoing arbitration proceeding
Global Diaspora - Footprint & Super Network
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ion simplified
Americas
Direct MNO 53
Employees 235
(7l.) - 0
Europe
Direct MNO 110
Employees 43
Middle East n
Direct MNO 15
Employees 20
0
---- ------------
0
Africa
Direct MNO 64
Employees 5
APAC
Direct MNO 36
Employees 7
'
India
Direct MNO 6
Employees 418
•
~'t
Revenue for Top 50 countries by termination (1)
5%
6%
8%
11%
FY21-22
52%
18%
India
■
Asia excl.India
■
Africa
■
Middle East
■
Americas
■
Europe
■
Revenue by customer HQ (continent) (2)
6%
11%
FY21-22
50%
Americas
■
Asia
■
Europe
■
Africa
■
0
8 Firewall deployments; 3 upcoming (contract signed)*
16 virtualized Data Centers
@
18 Hubs
0 n
(7J..)
700+ Global Employees base
32%
280+ Super Network Widespread global distribution & reach
Data as on March 31, 2022
* One of the firewall contracts in India has expired on April 30, 2022 | (1) Top 50 countries contribute c.91% of FY21-22 revenue from operation I (2) Based on Top 150 customers - contributes c. 93% of FY21-22 revenue from operation
5
Systematic Roadmap to Create Sustained Growth Momentum
Marketing research & data capture
~
0
Identity & verification
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Event-driven marketing
.~::
Campaigns
h -'Ii-
Lead conversion
Promotions
Customer loyalty
~ - - - - - - f'0
Payments & collections
~
Route Connector
IVR
A2P
•
Route OTP
Call Patching
2 Way Messaging
•••• • • • -~&· ~•w
CPaaS
Verified Messages
Brandi5
MIDaaS
.
Verified Calls
Truecaller
Missed Call
Click2Call
OBD
Route Mailer
Business process management
~
'<:;;.f
Mail2SMS
Internal communication
Number Lookup
I!,
RCS
WBS
• • •
Viber
GBM
~
Acculync
iii
Alert
Notification
Customer support
Emergency communications & alerts
~····· .. -., c::::.:'S
Field service & conversation
-2
IVR & bots
Enhanced Business Messaging
Identity & Verification
Messaging
• • • • •
Voice
Customer notifications & reminders
Contact center
6
Key Developments
7
Key Developments in Q4 FY21-22
Route Mobile (UK) Limited listed as one of the Top 3 Fastest - growing Indian companies in the United Kingdom
Completed the acquisition of MRM during the quarter gone by. MRM’s acquisition will help expand Route Mobile’s reach to new geographies primarily Europe, South Africa and Japan
Recently signed Business Transfer Agreement with Teledgers to acquire DLT, trusted blockchain and AI- powered solutions. The closure of this transaction is subject to completion of condition precedents including the outcome of an ongoing arbitration proceeding
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Juniper - Route Mobile Limited Wins Gold At The 2022 Juniper Research Future Digital Awards For Telco Innovation In Rich Communication Services (RCS)
Route Mobile Limited sets up a dedicated Strategic Business Unit (SBU) for short codes/10 DLC/toll free messaging and intends to scale it globally for P2A messaging
Rajdipkumar Gupta, Managing Director & Group CEO, Ranked in the Top-25 List of ROCCO 100 2022
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8
IOCL improved customer communications & enhanced customer loyalty with SMS & Voice API Solution
Solution:
●
● ●
To enhance customer communications with regular notifications, updates, information Ensure seamless connectivity Strong solution/platform support
Outcome:
Resolved SMS Delivery, connectivity, acknowledgment related challenges
Outstanding 24x7 support, pre & post- integration, and quick resolution
Enabled to launch more programs like virtual transactions, loyalty with CPaaS solutions
Enhanced customer engagement & loyalty
9
World’s leading fast-food multinational retailer went paperless to reduce their carbon footprint, attain efficiency and better CX using the WhatsApp Business Platform
Solution:
● Omnichannel integration for processing digital bills ● Sharing order details and bills via WhatsApp & SMS ● Replacing paper with digital bills in order to reduce carbon footprint ● Ability to engage and connect with customers and then collect feedback, share offers, and increase app installation
10
Southeast Asian multinational electronics brand increased sales using RCS Business Messages
Solution:
● ●
●
Broadcasting promotional messages to customers Carousels used to promote new mobile devices with new features and offers Call-to-action buttons such as URL for redirection to the website pages
● Multiple RBM rich cards enabled in a single message
Outcome:
Improved customer engagement using RCS messages
Substantial increase in customer footfall in stores and website
Increased click- through rate for the campaigns
11
Financial Highlights
12
Q4 FY21-22 – Snapshot
Revenue from Operations (in ₹ mn)
Gross Profit (In ₹ mn) and Gross Profit Margin (%)
73% Y-o-Y growth 11% Q-o-Q growth
Revenue from operations (₹ mn)
21.1%
21.1%
66% Y-o-Y growth 11% Q-o-Q growth
22.0%
Gross Profit (₹ mn)
Gross Profit %
3,624
5,628
6,261
Q4 20-21
Q3 21-22
Q4 21-22
796
1,185
1,318
Q4 20-21
Q3 21-22
Q4 21-22
EBITDA(1) (In ₹ mn) and EBITDA Margin (%)
Adjusted PAT(2) (In ₹ mn) and Adjusted PAT Margin (%)
13.7%
11.1%
35% Y-o-Y growth -10% Q-o-Q growth
14.2%
11.0%
11.0%
10.1%
EBITDA (₹ mn)
EBITDA %
59% Y-o-Y growth 2% Q-o-Q growth
Adj. PAT (₹ mn)
Adj. PAT %
515
772
697
398
620
634
Q4 20-21
Q3 21-22
Q4 21-22
Q4 20-21
Q3 21-22
Q4 21-22
(1) Net loss on FX transactions and translation is excluded from EBITDA, amounting to ₹38mn and ₹70mn for Q4 FY21-22 and Q3 FY21-22 respectively. For Q4 FY21-22 and Q3 FY21-22, ESOP benefit
expenses (non cash) were adjusted from EBITDA amounting to ₹95mn and ₹93mn
(2) PAT has been adjusted for non-cash ESOP benefit expenses and amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions.. Q4 FY21-22 is also
13
adjusted for tax refund pertaining to prior period for 365squared amounting to ₹38mn
Financial Highlights for Q4 FY21-22
• Closed Q4 FY21-22 with revenue from operations of ₹6,261mn compared to ₹5,628mn in Q3 FY21-22 and ₹3,624mn in Q4 FY20-21
• Y-o-Y growth of 72.7% and sequential growth of 11.2% in revenue
• Recorded Gross Profit of ₹1,318mn in Q4 FY21-22 compared to ₹1,185mn in Q3 FY21-22 and ₹796mn in Q4 FY20-21
• Y-o-Y growth of 65.7% and sequential growth of 11.2% in Gross Profit
• Gross Profit margin of 21.1%, 21.1%, and 22.0% in Q4 FY21-22, Q3 FY21-22 and Q4 FY20-21 respectively
• EBITDA of ₹697mn in Q4 FY21-22 compared to ₹772mn in Q3 FY21-22 and ₹515mn in Q4 FY20-21
• Y-o-Y growth of 35.3% and sequential de-growth of 9.7% in EBITDA
• EBITDA margin of 11.1%, 13.7% and 14.2% in Q4 FY21-22, Q3 FY21-22 and Q4 FY20-21 respectively
• Recorded Profit After Tax of ₹474mn in Q4 FY21-22 compared to ₹463mn in Q3 FY21-22 and ₹355mn in Q4 FY20-21
• Y-o-Y growth of 33.6% and sequential growth of 2.4% in Profit After Tax
• Adjusted Profit After Tax of ₹634mn in Q4 FY21-22 compared to ₹620mn in Q3 FY21-22 and ₹398mn in Q4 FY20-21
• Adjusted for ESOP benefit expenses and non-cash amortization associated with the intangible assets added as a result of purchase price
allocation for acquisitions. Q4 FY21-22 is also adjusted for tax refund pertaining to prior period for 365squared amounting to ₹38mn
• Adjusted Profit After Tax margin of 10.1%, 11.0% and 11.0% in Q4 FY21-22, Q3 FY21-22 and Q4 FY20-21 respectively
14
Inorganic initiatives in FY 21-22
• Acquired 100% stake in M R Messaging FZE (“MRM”) for an equity value of EUR 38 mn (₹ 3,192 mn), subject to revision
based on the EBITDA achieved by MRM for FYE March 31, 2023, FYE March 31, 2024 and FYE March 31, 2025
• MRM’s acquisition will expand Route Mobile’s reach into new geographies primarily Europe, South Africa and Japan
•
Total purchase consideration will be paid out as follows:
- Upfront cash consideration of EUR 19.38 mn (₹ 1,628 mn) paid at closing
- Deferred payouts spread over three (3) years, viz. FYE March 31, 2023, 2024 and 2025 and linked to EBITDA
performance of MRM for the respective years
FY21-22 Revenue Bridge (in ₹ mn)
4,617
43
638
129
532
20,020
14,062
FY 20-21
Organic
Send Clean (w.e.f. July 1, 2021 )
Masivian (w.e.f Nov 12, 2021)
Interteleco (w.e.f. Dec 1, 2021)
M.R Messaging (w.e.f. Mar 1, 2022)
FY 21-22
15
FY 21-22 – Snapshot
Revenue from Operations (In ₹ mn)
Gross Profit (In ₹ mn) and Gross Profit Margin (%)
Y-o-Y growth 42%
21.0%
Y-o-Y growth 51%
Revenue from operations (₹ mn)
14,062
20,020
FY 20-21
FY 21-22
19.7%
Gross Profit (₹ mn)
Gross Profit %
2,771
4,195
FY 20-21
FY 21-22
EBITDA(1) (In ₹ mn) and EBITDA Margin (%)
Adjusted PAT(2) (In ₹ mn) and Adjusted PAT Margin (%)
12.9%
Y-o-Y growth 47%
12.5%
Y-o-Y growth 41%
EBITDA (₹ mn)
EBITDA %
10.6%
10.4%
Adj. PAT (₹ mn)
Adj. PAT %
1,756
2,576
FY 20-21
FY 21-22
1,483
2,085
FY 20-21
FY 21-22
(1) Net loss on FX transactions and translation is excluded from EBITDA, amounting to ₹201mn for FY21-22. For FY21-22, ESOP benefit expenses (non cash) were adjusted from EBITDA amounting to ₹189mn (2) PAT has been adjusted for ESOP benefit expenses and non-cash amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions. FY21-22. is also adjusted for tax refund pertaining to prior period for 365squared amounting to ₹38mn
16
Financial Highlights for FY21-22
• Closed FY21-22 with revenue from operations of ₹20,020mn compared to ₹14,062mn in FY20-21
• Y-o-Y growth of 42.4% in revenue
• Recorded Gross Profit of ₹4,195mn in FY21-22 compared to ₹2,771mn in FY20-21
• Y-o-Y growth of 51.4% in Gross Profit
• Gross Profit margin of 21.0%, 19.7% in FY21-22 and FY20-21 respectively
• EBITDA of ₹2,576mn in FY21-22 compared to ₹1,756mn in FY20-21
• Y-o-Y growth of 46.7% in EBITDA
• EBITDA margin of 12.9%, 12.5% in FY21-22 and FY20-21 respectively
• Recorded Profit After Tax of ₹1,701mn in FY21-22 compared to ₹1,328mn in FY20-21
• Y-o-Y growth of 28.1% in Profit After Tax
• Adjusted Profit After Tax of ₹2,085mn in FY21-22 compared to ₹1,483mn in FY20-21
• Adjusted for ESOP benefit expenses and non-cash amortization associated with the intangible assets added as a result of purchase price
allocation for acquisitions. FY21-22 is also adjusted for tax refund pertaining to prior period for 365squared amounting to ₹38mn
• Adjusted Profit After Tax margin of 10.4% and 10.6% in FY21-22 and FY20-21 respectively
17
EBITDA and Adjusted PAT – Non GAAP
Particulars (In ₹ mn)
Profit before tax (Ind AS)
(-) Other income
(+) Finance costs
EBIT
(+) Depreciation and amortisation expense
(+) Employee stock option expense (non cash)
(+) Net loss on foreign currency transactions and translation
(+) Stamp duty charges (adjusted for tax)
EBITDA (Non-GAAP)
EBITDA margin % on a Non-GAAP basis
Profit for the period (Ind AS)
(+) Employee stock option expense (non-cash)
(-) Tax refund for prior period - 365sqaured
(+) Stamp duty charges (adjusted for tax)
(+) Amortization related to intangibles identified on account of acquisitions
Adjusted PAT (Non-GAAP)
Adjusted PAT margin % on a Non-GAAP basis
Quarter Ended
Year Ended
31.03.2022
31.12.2021
31.03.2021
31.03.2022
31.03.2021
468.1
84.1
33.9
417.9
145.3
95.4
38.3
-
697.1
11.1%
474.2
95.4
37.8
-
102.6
634.4
10.1%
550.9
47.3
6.2
509.8
98.5
93.3
70.0
-
771.6
13.7%
462.9
93.3
-
-
63.4
619.6
11.0%
424.6
(6.1)
4.4
435.1
63.9
-
-
15.8
514.9
14.2%
1,952.2
1,615.5
200.6
51.6
1,803.1
383.2
188.7
201.3
-
2,576.3
12.9%
159.8
27.5
1,483.1
257.6
-
-
15.8
1,756.6
12.5%
354.8
1,700.8
1,327.6
-
-
11.1
32.5
398.5
11.0%
188.7
37.8
-
233.1
-
-
11.1
144.1
2,084.8
1,482.8
10.4%
10.5%
Management uses the non-GAAP financial information, collectively, to evaluate its ongoing operations and for internal planning and forecasting purposes. Non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with Indian Accounting Standard (Ind AS), and may be different from similarly-titled non-GAAP measures used by other companies.
18
Diverse customer base
Revenue contribution from select industries in FY21-22
Digital native
Social/ Internet; Edtech and Technology companies
Ecommerce
Increasing use of communication APIs to drive customer engagement
Tier 1 CPaaS partners
Top tier 1 CPaaS partners across the globe
FinServ
Digital communication solutions for Banking, Insurance and Payment gateways
Telecom & allied Services
MNOs and telecom OEMs
20%
17%
14%
11%
7%
Retail
Travel
Increasing use of communication APIs to drive customer engagement
4%
Digital Solution for travel industry, particularly to airlines. and its allied services
1%
Revenue for Top 50 countries by termination (1)
5%
6%
8%
11%
FY21-22
52%
18%
India
Asia excl.India
Africa
Middle East
Americas
Europe
Revenue by customer HQ (continent) (2)
6%
11%
FY21-22
50%
32%
Americas
Asia
Europe
Africa
(1) Top 50 countries contribute c.91% of FY21-22 revenue from operation I (2) Based on Top 150 customers - contributes c. 93% of FY21-22 revenue from operation
19
Growing number of Multi-million dollar accounts with Improving Client Diversification
Clients by Account Size
50 40 30 20 10 -
1
2
2
4
1
2
3
5
3
4
7
9
> $15mn
> $10mn
> $5mn
> $1mn
FY18-19
FY19-20
FY20-21
FY21-22
(1)
41
31
21
16
Client Concentration
100%
50%
0%
54%
43%
23%
(2)
FY18-19
81%
82%
54%
44%
19%
86%
59%
45%
80%
52%
42%
15%
13%
FY19-20
FY20-21
FY21-22
Top 1
Top 5
Top 10
Top 50
20
(1) Excludes MRM (one of the clients of RML) from this analysis post acquisition | (21 FY18-19 excludes the discontinued wholesale voice business
Strong Recurring Revenue
Recurring Revenue(1) as % of Operating Revenue
85%
91%
88%
FY19-20
FY20-21
FY21-22
134% Net revenue retention(2)
Deep Customer engagement driving high recurring revenues
(1) Recurring customers defined as customers that have been billed in each of the months over the respective period. For instance, a customer billed each month over April 1, 2021 – March 31, 2022 is a recurring customer for FY21-22 (2) Net revenue retention calculated based on comparison of FY20-21 revenue with FY21-22 revenue
21
Unit Economics – Revenue
Revenue from operations and Total Billable Transaction
30
32
9,563
FY19-20
14,062
FY20-21
Revenue from operations (₹ mn)
Total Billable Transactions (# bn)
52
20,020
FY21-22
Revenue per transaction (in ₹)
0.435
0.448
0.385
0.315
FY19-20
FY20-21
FY21-22
Revenue per transaction excl. email
Revenue per transaction (consolidated)
Robust growth momentum 42% Y-o-Y growth in FY21-22 34% CAGR over past 5 years (FY16-17 to FY21-22)
Higher revenue per transaction (excluding email)
22
Unit Economics – EBITDA
EBITDA (In ₹ mn) and EBITDA Margin (%)
12.5%
12.9%
10.5%
12.5%
EBITDA (₹ mn)
EBITDA %
1,000
1,756
2,576
FY 19-20
FY 20-21
FY 21-22
EBITDA (In ₹) per transaction
0.054
0.050
0.033
FY19-20
FY20-21
FY21-22
Non-linear business model creates high operating leverage
EBITDA as % of Gross Profit increased from 52% in FY19-20 to 63% in FY20-21 and 61% in FY21-22
(1) Net loss on FX transactions and translation and ESOP benefit expenses (non-cash) are excluded from EBITDA for respective periods
23
Robust Return Ratios & Healthy Working Capital
Adj. PAT, Adj. PAT Margin and ROE (1)
Working Capital Trend(2)
77.3%
1,483
2,085
47.2%
10.6%
10.4%
48.4%
799
8.3%
126%
94%
52%
FY 19-20
FY 20-21
FY 21-22
Adj. PAT (₹ mn)
Adj. PAT Margin (%)
ROE (%)
66
73
55
80
57
86
FY 19-20
FY 20-21
FY 21-22
Days Sales Outstanding
Days Payable
CFO / EBITDA
●
●
Non-linear revenue model, creates significant operating leverage
Robust EBITDA to Cash Flow from Operations conversion rate
(1) PAT has been adjusted for non-cash ESOP expenses and amortization associated with the intangible assets added as a result of purchase price allocation for acquisitions, and for one-time stamp duty charges incurred in FY2021 ; ROE calculated using average Equity (less cash and cash equivalent) and Adj. PAT (2) Trade Payables include Outstanding expenses
24
Accounts Receivable Analysis
Trend in Accounts Receivable (1)
66
55
57
Ageing analysis of Accounts Receivable (1) as on Mar 31, 2022
3% 2%
6%
6%
25%
58%
Not due
< 1 month
1 - 2 months
2 - 3 months
3 - 4 months
> 4 months
2,037
2,173
3,662
FY 19-20
FY 20-21
FY 21-22
Accounts Receivable (₹ mn)
Days Sales Outstanding (# of days)
(1) Days Sales Outstanding and trade receivable ageing analysis excludes MRM, Masivian and Interteleco’
25
Trade Payables Analysis
Trend in Trade Payables (1)
Ageing analysis of Trade Payables (1) as on Mar 31, 2022
86
80
73
2,156
2,767
4,273
FY 19-20
FY 20-21
FY 21-22
Trade Payables (₹ mn)
Trade payables as days of CoGS (# of days)
(1) Trade Payables include outstanding expenses
Trade payable days and Trade payable ageing analysis excludes MRM, Masivian and Interteleco
15%
27%
12%
1%
13%
32%
Not due
< 1 month
1 - 2 months
2 - 3 months
3 - 4 months
> 4 months
26
New Product Revenue Momentum across Geographies
Colombia & Peru
Turkey
India
Saudi Arabia
Bangladesh
Kuwait
Quarterly New Product Sales (₹ mn)
277
296
130
113
166
Nigeria
UAE
Sri Lanka
Philippines
Indonesia
Q4 FY20-21 Q1 FY21-22 Q2 FY21-22 Q3 FY21-22 Q3 FY21-22
Voice
GBM
Viber
RCS
Brandi5
FB Messenger
Q4 FY21-22 growth ✓ 128% Y-o-Y ✓ 7% Q-o-Q
Revenue from new products in FY21-22
₹ 852mn
27
Human Resource Capital
Location wise break-up(1)
Function wise break-up(1)
Attrition analysis (2)
51 22
60
30
272
Tech & Tech Support
Sales & Marketing
293
Firewall & other operator solutions
General & Admin
Strategy, Accounts & Finance
Corporate-Business Heads
11%
FY20-21
21%
FY21-22
Annualized Attrition
310
728
India
418
International
(1) As on Mar 31 2022, Employee information excludes Call2Connect (2) Attrition analysis excludes Masivian, MRM, Interteleco and Call2Connect
28
Glossary
2FA
A2P
API
Two-Factor Authentication
MNO
Mobile Network Operator
Application to Person
OBD
Out-Bound Dialling
Application Programming Interface
rapid
Route Mobile API developer
AI / ML
Artificial Intelligence / Machine Learning
RBM
RCS Business Messaging
CPaaS
Communication Platform as a Service
CRM
Customer Relationship Management
RCS
RML
Rich Communication Services
Route Mobile Limited
CxPaaS
Customer Experience Platform as a Service
ROCE
Return on Capital Employed
DLT
ESG
Distributed Ledger Technology
Environmental, Social, and Governance
GBM
Google Business Messaging
ROE
SIs
SMS
Return on Equity
System Integrators
Short Message Service
IVR
ME
Interactive Voice Response
SMSC
Short Message Service Center
Middle East
UCaaS
Unified Communications as a Service
MIDaaS
Market Insights Data as a Service
VBM
Viber Business Messaging
MMSC
Multimedia Messaging Service Center
WBS
WhatsApp Business Solution
29
Thank You
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