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2.8%
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100%
vice Assisted servicing channels Self-servicing channels l s c i t y a n a g n c v r e S i i 100% documents available on digital platforms Multi linguistic platforms Digital fulfilment refund
14%
Channel prioritization à customer engagement Sep’22 Branch/ Call center resource optimization 14% 35% 51% 71% 15% 14% Technology enabled servicing solutions to complement geo-expansion strate
35%
el prioritization à customer engagement Sep’22 Branch/ Call center resource optimization 14% 35% 51% 71% 15% 14% Technology enabled servicing solutions to complement geo-expansion strategy 1
51%
ioritization à customer engagement Sep’22 Branch/ Call center resource optimization 14% 35% 51% 71% 15% 14% Technology enabled servicing solutions to complement geo-expansion strategy 12 Co
71%
ization à customer engagement Sep’22 Branch/ Call center resource optimization 14% 35% 51% 71% 15% 14% Technology enabled servicing solutions to complement geo-expansion strategy 12 Complet
15%
on à customer engagement Sep’22 Branch/ Call center resource optimization 14% 35% 51% 71% 15% 14% Technology enabled servicing solutions to complement geo-expansion strategy 12 Completed B