Firstsource Solutions Limited

rs,

), Mumbai - 400 051 Dear Madam/ Sir, BSE Limited (Scrip Code: 532809) Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai - 400 001 Sub: Intimation of Investors’ Presentation Further to our letter

rs 23,953

FTSE 100 companies Deep partnerships with clients Average tenure of top 5 clients is over 18.7 years 23,953* Firstsourcers across US, UK, India, Philippines and Mexico *As on 30th Sept. 2023 Revenues of IN

INR 60.2 Billion

53* Firstsourcers across US, UK, India, Philippines and Mexico *As on 30th Sept. 2023 Revenues of INR 60.2 Billion (US$750 Million) in FY2023 © FIRSTSOURCE | 3 We work with the leading global enterprises… Bank

750 Million

oss US, UK, India, Philippines and Mexico *As on 30th Sept. 2023 Revenues of INR 60.2 Billion (US$750 Million) in FY2023 © FIRSTSOURCE | 3 We work with the leading global enterprises… Banking & Financial

40.8%

nking FinTech Healthcare Hospital Providers Health Plans Healthcare Services Medical Devices BFS 40.8% CMT 21.2% Diverse 5.3% Healthcare 32.7% Communications Media & Technology Streaming Services C

21.2%

ch Healthcare Hospital Providers Health Plans Healthcare Services Medical Devices BFS 40.8% CMT 21.2% Diverse 5.3% Healthcare 32.7% Communications Media & Technology Streaming Services Cable TV Bro

5.3%

Hospital Providers Health Plans Healthcare Services Medical Devices BFS 40.8% CMT 21.2% Diverse 5.3% Healthcare 32.7% Communications Media & Technology Streaming Services Cable TV Broadband & Telep

32.7%

rs Health Plans Healthcare Services Medical Devices BFS 40.8% CMT 21.2% Diverse 5.3% Healthcare 32.7% Communications Media & Technology Streaming Services Cable TV Broadband & Telephony Consumer Tech

25.2%

tions CX strategy and design Process optimization Metrics & measurement D&A Consulting T&S IBO 25.2% Collection DECX 52.9% CX DP&S PAA 21.9% Collections White-labeled digital collections First-

52.9%

sign Process optimization Metrics & measurement D&A Consulting T&S IBO 25.2% Collection DECX 52.9% CX DP&S PAA 21.9% Collections White-labeled digital collections First-party & 3rd party collec

21.9%

tion Metrics & measurement D&A Consulting T&S IBO 25.2% Collection DECX 52.9% CX DP&S PAA 21.9% Collections White-labeled digital collections First-party & 3rd party collections Legal collectio

52.0%

rt and RPA implementation at its UK operations Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Attrition* 52.0% 47.2% 44.4% 45.7% 44.9% 45.3% 44.8% 42.3% 39.1% 36.1% Working with two of the largest con