ICICI Prudential Life Insurance Company Limited
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Key numbers — 40 extracted
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Opening remarks
Voice of employee survey
Top 2 box score • Advocacy, mood, alignment • Stands by employees • Learning & growth All figures as on March 31, 2024, apart from Voice of Employee (FY2023 survey); Leadership: Level 9 & above; 1Includes employees in non-specialist roles with > 4 years of vintage in the Company; 2Key roles at leadership level with adequate cover as per Leadership Cover Index; 3Non-induction 31 Leveraging technology to deliver value Technology ~9.3 mn digital service interactions every month 3.5 mn+ app downloads Highest rated app in Indian Life Insurance industry: 4.7 rating on both app store & play store 98.8% digital logins & 100% e-insurance account for eligible base 96.4% service interactions are via self-help / digital modes 98% of pages with system uptime of more than 99.85% Fitness tracker* linked to Google Fit (Android) & Health (iOS) At December 31, 2024; * Value-added service that helps our customers to set their personal health goals, track daily steps & calories and also keeps a check on t
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Application (Savings policy) Post login stage» Alert to sales manager for at-risk policies Renewal campaigns» Proactively contacting customers 55%* reduction in cases with higher propensity for fraud claims Continued investment in data science & analytics AI: Artificial Intelligence; ML: Machine Learning *For savings policies in the period October 2023 to December 2024 38 Integrating ESG into business management Environmental Social Governance ESG rating by MSCI • Environment Focus areas • Human capital • Responsible investing • Access to finance • CSR AA AA A A • Governance & business ethics • Data privacy & security B 2020 2021 2022 2023 2024 • Highest rated Indian insurer as per two of the leading ESG rating agencies • ESG framework approved by the Board • Board Sustainability & CSR Committee oversees ESG aspects; Executive Sustainability Steering Committee integrates ESG into business processes • LEED Platinum certificate (green building rating) received for Company’s headquarter •
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