Niva Bupa Health Insurance Company Limited
2,874words
7turns
0analyst exchanges
0executives
Key numbers — 40 extracted
25
GW
₹1,769.8
₹5,011.3
₹1,442.1
₹4,683.6
₹13.2
25.3%
30.2%
2.1%
21.7%
189.1%
₹7.4
Guidance — 1 items
Notes
opening
“-75.2 crore in 9M’FY24 to Rs 7.4 crore in 9M’FY25 2Positive change in Combined Ratio reflects improvement over previous year W.e.f.”
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Speaking time
2
2
1
1
1
Opening remarks
Notes
3 Executive Summary Q3’FY25 | 9M’FY25 GWP (Without 1/n) GWP (With 1/n) Profit/(Loss) After Tax (I-GAAP) Profit/(Loss) After Tax (IFRS) (₹ in Crores) Q3’FY25 ₹1,769.8 9M’FY25 ₹5,011.3 Q3’FY25 ₹1,442.1 9M’FY25 ₹4,683.6 Q3’FY25 ₹13.2 25.3% 30.2% 2.1% 21.7% 189.1% ₹7.4 NA1 9M’FY25 Q3’FY25 ₹60.0 9M’FY25 ₹119.5 241.3% 164.8% Combined Ratio2 (Without I/n) Combined Ratio2 (With I/n) Claims Settlement Ratio Weighted Episodal NPS Q3’FY25 96.3% 9M’FY25 100.9% Q3’FY25 108.3% 9M’FY25 105.0% Q3’FY25 91.8% 9M’FY25 92.1% 56 Q3’FY25 9M’FY25 +424 bps +230 bps -774 bps -184 bps +28 bps +57 bps +6.0 53 +4.9 1Profit after Tax (I-GAAP) increased from Rs. -75.2 crore in 9M’FY24 to Rs 7.4 crore in 9M’FY25 2Positive change in Combined Ratio reflects improvement over previous year W.e.f. October 1, 2024 Long-term products are accounted on 1/n, as mandated by IRDAI, hence Q3 & 9M’FY2025 numbers are not comparable YoY Change Q3’FY25 9M’FY25 4 Agenda Our Strategy Financial Performance Our Strategy 1 2 3 4 5 6 Buil
Note
1. NPS score of few critical touch points (claims discharge, service, policy issuance, renewal etc.) is combined into a single, weighted NPS score, calculated as weighted average by response method, for the organisation 13 3 Multi-Channel & Diversified Distribution with Emphasis on Digital Sales Diversified Channel Mix with Strong Focus on Growing High Value Channels Pan-India Presence 9M’FY2025 (%) Banks and Other Corporate Agents Individual Agents Corporate Agent - Banks Corporate Agent - Others Brokers (1) Direct Business Others (2) 29.0% 0.6% 12.2% 29.7% 20.3% 8.2%
Notes
1. Brokers include PB Fintech (Policybazaar) 2. Others include Web Aggregators,, Insurance Marketing Firms, Point of Sales and Common Service Centers 212 Branches (+1 in Q3’FY25) 172,505 Individual Agents (+9K in Q3’FY25) 97 Banca & Other Corporate Agency Partners (+11 in Q3’FY25) 516 Brokers (+8 in Q3’FY25) Metrics as of 9M’FY2025 +88 more Corporate Agents Insurance Brokers +511 Others 14 4 Our Technology Enables us to Serve Customers Anywhere, Anytime Digital Self-Serve Capabilities Insta Assist and Cia Chatbot Claim Submission One-Click Renewal Support Submit Claim Submit Claim Renew policy ABC 99.9% new policies applied via website and mobile apps 90.8% renewals completed without human intervention 89.5% cashless claims processed in <30 mins 91.0% claims submitted digitally Notes: Metrics for 9M’FY2025 15 4 Our Value Chain is Significantly Automated with Analytics Embedded into Operations Partner Onboarding Customer Sourcing Underwriting Claims Management Policy Renewal Modular API
TARIFF APPLICATION
APPROVED AMOUNT ALL RULES CHECKED BY SYSTEM 128 130 123 140 144 100 101 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 9M'FY2025 From ~30 mins to less than couple of minutes Reduction in processing time for pre-authorization of cashless claims through manual processing vs auto-adjudication claims system Enables faster processing of retail cashless claims, reduces errors and promotes cost-savings Retail Health Claim Cost Index reflects Niva Bupa YOY average claim size with FY2019 as base year. The change in index is on account of medical cost 4 inflation, change in disease mix, medical advancement etc. Notes: 1. All indemnity Claims excl. Covid Claims, 2. CAGR Period - FY2019 to 9M’FY2025 20 6 Focus on Talent Management & Execution 2021 2022 2023 2024 2025 21 Agenda Our Strategy Financial Performance Financial Performance Gross Written Premium (GWP) Combined Ratio 5,607.6 4,073.0 3,848.1 (₹ in Crores) 4,683.6 Combined Ratio 97.2% 98.8% 103.2% 105.0% 100.9% Expense Ratio 43.2% 39.8% 40.1% 41.
Note
1. Investment yield is on annualized basis for 9M’FY2025 25 Appendix PA - Personal Accident PAT - Profit After Tax PB - Policy Bazaar PBT - Profit Before Tax PPN - Preferred Partner Network RBI - Reserve Bank of India RI - Reinsurance ROAE - Return on Average Equity ₹ - Indian Rupees Glossary API - Application Programming Interface App - Application AUM - Assets under Management Avg - Average BMI - Body Mass Index CAGR - Compounded Annual Growth Rate DII - Domestic Institutional Investor EOM - Expense of Management Excl - Excluding FII - Foreign Institutional Investors FY - Financial Year GDPI - Gross Direct Premium Income GWP - Gross Written Premium HNI - High Net worth Individuals IFRS - International Financial Reporting Standards I-GAAP -Indian Generally Accepted Accounting Principles LTV - Life Time Value MAU - Monthly Active Users Mn - Million NBFC - Non-Banking Financial Company NWP - Net Written Premium NEP - Net Earned Premium NPS - Net Promoter Score 27 Thank You
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