Bajaj Finserv Limited
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Key numbers — 40 extracted
14%
27%
20%
3%
21%
9%
₹ 29 Crore
₹ 225 Crore
₹ 8 Crore
₹ 70 Crore
₹ 4 Crore
₹ 218 Crore
Guidance — 16 items
Notes
opening
“▪ 1.97 Crore farmer applications insured in FY25 ▪ Issued 1.75+ Crore NOPs under crop insurance in FY25 ▪ Received crop insurance enrollments from 18,727 CSC centers in FY25 ▪ 32,200+ active CSC centers in FY25 ▪ 25+ Partnerships across Insuretech companies, aggregators, wallets such as Phone Pe, payments banks, etc.”
Notes
opening
“Schemes Travel Insurance P.A Grand Total Q4 FY2024 Q4 FY2025 FY2024 FY2025 All Figures in ₹ Crore 24% 50% 19% 3% 4% 100% 38% 54% 0% 4% 4% 100% 14% 40% 40% 3% 3% 100% 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 - 86.8% 82.9% 85.0% Product mix & Loss ratios 1,250 237 628 303 Q4 FY24 46 37 916 498 345 Q4 FY25 40 33 233 6,943 189 2,767 2,764 990 FY24 14% 41% 41% 2% 3% 100% 214 87.3% 8,043 192 3,260 3,260 1,117 FY25 Retail Group Employer-Employee/Others Govt.”
Integrations
opening
“of Business Booking WhatsApp BOING 2.0 + Other Chatbots Various new features & enhancements were done in BOING and other BOTS 2.12 Mn Unique Users, 176 Mn Messages Exchanged The usage of the app launched for Farmer Community has seen a significant uptake 1.62 Mn Downloads Voice Bot AI enabled multilingual voice bot developed for Non-motor & Agri Claim intimation and Motor & health claim intimation & status 6.4 L Claim intimation / status check calls * Numbers are as on FY25.”
Integrations
opening
“For FY24 it stood at ₹ 241 Crore, growth of 43% compared to ₹ 168 Crore in FY2023 • On RWRP basis, retail protection product mix stood at 6% in FY25 vs.”
Integrations
opening
“4% in FY2024 RWRP – Retail Weighted Received Premium 42 BALIC – Number of policies In Force policies (Retail) +8% 35 38 5 Yr CAGR – 20% 29 30 30 32 All Figures in ₹ Lakhs +4% 7 8 Retail NB NOPs 6 5 4 3 FY 20 FY 21 FY 22 FY 23 FY 24 FY 25 FY 20 FY 21 FY 22 FY 23 FY 24 FY 25 • In Force policies, grew at Flat rate of 2% till 2022.”
Integrations
opening
“Since 2023, it has increased at a 3 Yr CAGR of 8% Retail in-force policies (excl.”
NAV
opening
“48 BALIC – Performance of Key Digital Assets & New Tech Initiatives 11.48 lakh transactions completed with a 32% increase in sessions over FY24 15.38 Lakh Active Users with a 10% increase over FY24 42.5% increase in sessions in FY25 compared to FY24, reaching 44.06 lakh total sessions Annualized Premium generated- Rs 14,45 Cr across all business channels.”
NAV
opening
“~26K active employees, with 97.06% adoption 90% adoption with ~5.4k monthly active users & ~12.76 lakh sessions in FY25 15% increase in calls answered over FY24 with ~₹9.97 crore cumulative renewal collection for FY25 25% increase in total sessions as compared to FY’24 - 5 Lakhs+ Sessions recorded * Numbers are for FY2025 49 BALIC – Risk management Product Pricing ▪ Prudent assumptions built in product pricing.”
NAV
opening
“Numbers for the previous period are not comparable due to acquisition of Vidal in Q1 FY25.”
NAV
opening
“Adjusted ▪ for this, loan losses and provisions for Q4 FY25 was ₹ 1,970 crore In Q4, net increase in stage 2 & 3 assets was ₹ 289 crore.”
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Risks & concerns — 8 flagged
ROE (annualised @200% solvency) estimated to be ~22.4% 22 BAGIC – Impact of change in Regulations Q4 FY2025 FY2025 All Figures in ₹ Crore Particulars With 1/n impact Without 1/n impact With 1/n impact Gross Written Premium Gross Written Premium Growth Gross Written Premium (Ex.
— Notes
All others are for the period 33 BAGIC – Risk management Asset Quality ▪ 96.3% of the debt portfolio in AAA and sovereign assets and 87.9% of Equity in Nifty 50 stocks & 95.8% in BSE100 stocks.
— Integrations
▪ Robust investigation, loss management & analytics intervention Re-Insurance ▪ Reinsurance ceded only to A- and above & AA rated foreign reinsurers and GIC ▪ Large reinsurance capacity & optimum retention ▪ Robust process and analytics to monitor concentration of risk ▪ Catastrophic events adequately covered Reserving & Solvency ultimate for long-tail claim management (Motor TP) over Vintages.
— Integrations
~26K active employees, with 97.06% adoption 90% adoption with ~5.4k monthly active users & ~12.76 lakh sessions in FY25 15% increase in calls answered over FY24 with ~₹9.97 crore cumulative renewal collection for FY25 25% increase in total sessions as compared to FY’24 - 5 Lakhs+ Sessions recorded * Numbers are for FY2025 49 BALIC – Risk management Product Pricing ▪ Prudent assumptions built in product pricing.
— NAV
▪ High Credit Quality investments in Fixed Income schemes to ensure safety and mitigate risk.
— NAV
75 BHFL – Key Strategic Differentiators STRATEGY Focus on building a low-risk balance sheet with medium ROE.
— NAV
Strive to adopt environmental practices and processes that minimize / eliminate the adverse impact of company operations on the environment.
— NAV
All Risk Insurance for Engineering Projects 2.
— NAV
Speaking time
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Opening remarks
Behaviours
Innovate to Simplify Develop & Delegate Dream to Deliver Do The Right Thing 14 Our Reach BAJAJ FINANCE 4,263 Locations (Urban: 1,582 | Rural: 2,681) 224,000+ POS (Active point of sale) BAJAJ HOUSING FINANCE LIMITED 174 Locations 216 Branches BAJAJ ALLIANZ LIFE INSURANCE BAJAJ ALLIANZ GENERAL INSURANCE 597 Branches 161,000+ Individual Agents 100+ Corp. Agents and Brokers ~3,500 PSF 221 Branches 200+ Corp. Agents and Banks 85,600+ POSP 66,000+ Individual Agents Entire data is as on 31 March 2025 15 BAJAJ FINSERV LTD. 16 Consolidated Revenue components – Q4 FY2025 Consolidated Revenue components for Q4 FY2025 (Ind AS) Life Insurance 10,350 (+10%) Others1 379 Intercompany adjustments (618) Bajaj Finserv- Standalone 74 36,596 Bajaj Finserv Consolidated (+ 14%) 1 Includes Bajaj Markets* ₹ 144 Crore, Bajaj Finserv health ₹ 218 Crore BFS AMC ₹ 12 Crore and BFS Ventures ₹ 5 Crore General Insurance 7,942 (+ 4%) Bajaj Finance 18,469 (+ 24%) Consolidated Revenue components for Q4 FY2024 (Ind AS) G
Notes
1. Above numbers are on 1/n basis, Please refer slide no. 23 for further details 2. Return on Equity (ROE) is excluding fair value change. ROE (annualised @200% solvency) estimated to be ~22.4% 22 BAGIC – Impact of change in Regulations Q4 FY2025 FY2025 All Figures in ₹ Crore Particulars With 1/n impact Without 1/n impact With 1/n impact Gross Written Premium Gross Written Premium Growth Gross Written Premium (Ex. Crop & Govt. Health) Gross Written Premium Growth (Ex. Crop & Govt. Health) Combined Ratio (COR) 4,326 (13%) 3,796 0.4% 104.8% 4,593 (7%) 4,063 8% 103.1% 21,583 5% 16,256 8% 102.3% Without 1/n impact 22,134 7% 16,807 12% 101.7% • With effect from 1 October 2024 Long-term Products are accounted on 1/n basis (‘n’ being contract duration), as mandated by IRDAI • The said change is a mere accounting change impacting Premium recognition and Combined Ratio and has no bearing on the economic or reported profit • Impact of change in regulation for BAGIC: • Lower GWP for Q4 FY2025 ₹ 2
Integrations
A total of 484 integrations were delivered across 94 partners (51 new Partners) • New Product journeys: End-to-End journeys developed for 6 new products along with 9 new add-ons & 176 generic products • LMS & Pre-inspection app for Cattle: Comprehensive solutions suite for cattle business, which includes a LMS designed for banks to generate leads, a real-time pre-inspection app to streamline the inspection process and improve efficiency 32 BAGIC – Key technology & Customer Initiatives in FY2025 (2/2) Existing Digital Capabilities Enhanced & Scaled-up Website Caringly Yours App* Our website is now available in 7 different languages for our customers Our Customer facing app remains amongst the most used app in Insurance Industry 29.8 Mn Visitors | 6.5 L Policies Issued 5.37 Mn Total Downloads | 9.58 L Active Users BAGICARE – CRM B Care Portal & App Omni channel experience via Customer 360 and Policy 360 4.46 Mn Service Requests | 11.86 Mn Leads Generated Our flagship portal & App for age
NAV
13,557 As at 31st March 2024 Unwinding VNB Operational Variance Assumption change Investment Variance Capital Distributed (Dividend) As at 31st March 2025 47 BALIC – Persistency For the Period Persistency 13th Month 82% 82% 84% 83% Persistency 25th Month 74% 72% 73% 74% FY22 FY23 FY 24 FY 25 FY22 FY23 FY 24 FY 25 Persistency 37th Month 67% 64% 64% 64% 62% Persistency 49th Month Persistency 61st Month 63% 64% 61% 48% 52% 52% 52% FY22 FY23 FY 24 FY 25 FY22 FY23 FY 24 FY 25 FY22 FY23 FY 24 FY 25 *Note : Persistency as per IRDAI framework; Individual business excluding single premium and fully paid-up policies. Persistency ratios for the year ended March have been calculated on April of that year for the policies issued in April to March period of the relevant years. 48 BALIC – Performance of Key Digital Assets & New Tech Initiatives 11.48 lakh transactions completed with a 32% increase in sessions over FY24 15.38 Lakh Active Users with a 10% increase over FY24 42.5% increase in sessions i
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