Firstsource Solutions Limited

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), Mumbai - 400 051 Dear Madam/ Sir, BSE Limited (Scrip Code: 532809) Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai - 400 001 Sub: Intimation of Analyst/ Institutional Investor Call We are e

27.7%

Strategy refresh & impact Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1F

25.0%

Strategy refresh & impact Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2

22.7%

Strategy refresh & impact Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Y

14.8%

Strategy refresh & impact Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY cons

19.2%

egy refresh & impact Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY constant cu

13.8%

resh & impact Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY constant currency

4.5%

impact Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY constant currency revenu

2.8%

Driven consistent industry leading revenue growth 27.7% 25.0% 22.7% 14.8% 19.2% 13.8% 4.5% 2.8% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY constant currency revenue grow

22.2%

FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY constant currency revenue growth 22.2% ~2x 12.5% 9.0% 2.2% Firstsource IT large-cap Select IT mid-cap Select BPO peers Reported Y

2x

FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY constant currency revenue growth 22.2% ~2x 12.5% 9.0% 2.2% Firstsource IT large-cap Select IT mid-cap Select BPO peers Reported YoY US

12.5%

Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 YoY constant currency revenue growth 22.2% ~2x 12.5% 9.0% 2.2% Firstsource IT large-cap Select IT mid-cap Select BPO peers Reported YoY US$ reven

“20 Our core strengths Focused on driving sustainable impact Climate Disclosure 2024 ‘B’ RATING Supplier Engagement Assessment 2024 ‘A’ RATING Silver RATING Leader in Carbon Management ESG REPORT 2024-25 Read our FY25 EGS report here Copyright © 2025 Firstsource.”

“24 Our FY26 guidance 13-15%* Constant currency revenue growth *Does not include the proposed acquisition of Pastdue Credit Solutions 11.25-12.0% EBIT margin Copyright © 2025 Firstsource.”

“25 Our medium-term aspirations Services Expansion (for existing verticals) Cross-sell/upsell (in existing clients) Rightshore Delivery Optimise Execution (Delayer/internal seeding) Vertical Expansion (Retail/Utilities in the US) Double–digit Constant currency YoY revenue growth 50-75bps expansion EBIT margin Automation/AI tools (in output/outcome commercial contracts) Geo Expansion (Middle-East/Canada*) New Logos (incl.”

“0% 8.0 % 6.0 % 4.0 % 2.0 % 0.0 % 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 - 8.3% 7.1% 9.1% 8.5% 8.1% 7.4% 7.7% 7 9 3 , 3 7 1 6 , 3 4 7 3 , 5 7 3 1 , 5 7 4 1 , 5 5 4 9 , 5 8 8 4 , 3 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% FY20 FY21 FY22 FY23 FY24 FY25 H1FY26 FY20 FY21 FY22 FY23 FY24 FY25 H1FY26 EBIT EBIT Margin (%) PAT PAT Margin (%) Copyright © 2025 Firstsource.”

Client

2

Client

Multi-state Medicare & Medicaid health plan The UnBPO Solution Domain expertise embedded into software solutions • Implemented Claims-as-a-Service for all lines of businesses • Combined operational transformation with cutting-edge AI technologies • Right shored operations while navigating regulatory restrictions Customized GenAI solutions • AI/GenAI claims decision agents and copilots to transform operations • ‘EAD’ framework leveraging AI agents/bots process mining for efficiency Creative financial structuring • Deliver savings early in the program with creative solutioning • Move towards an outcome-based model beyond just SLAs The impact 20% Cost savings over the deal term 20% Faster speed to competency 33% FTE effort saved Faster TAT & efficiency gains Copyright © 2025 Firstsource. All rights reserved. 18 Leading in the UnBPO world UnBPO in action: Case study #2 The challenge Optimize TCO, modernize operations, and build a future-ready service model Transformation spanned 16 core pr

Client

One of the largest building societies The UnBPO Solution Innovation at the core • Deployed AI Coach for real-time personalized insights and on-the-fly training • GenAI QA automation for reviews at scale; spotting skill/compliance gaps • Introduced a compassionate bereavement services solution Seamless integration • Designed a model office for scalable workflows across banking value chain • Embed continuous process intelligence into each layer of operations The impact 55% Cost savings over the deal term ~30% Reduction in headcount 5-8 points Improvement in NPS Culturally aligned and sustainable by design • ‘EAD’ framework leveraging AI agents/bots process mining for efficiency • Co-created governance model to align with the client's culture and purpose • Innovation Council to define long-term sustainable operating framework ~30% improvement in turnaround time Copyright © 2025 Firstsource. All rights reserved. 19 Our core strengths Rooted in shared values RISK TAKING Courage | Innovation