Niva Bupa Health Insurance Company Limited
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Key numbers — 40 extracted
7.3%
7.0%
9.5%
9.6%
22.9%
₹ 3,983 crore
₹ 3,475 crore
7.2%
₹ 132 crore
₹ 60 crore
103.1%
104.2%
Speaking time
2
2
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Opening remarks
Notes
3 MD & CEO Commentary on H1’FY2026 Performance The Indian economy has shown sustained growth during H1’FY2026 aided by private consumption, fixed investment and revival in manufacturing sector. A major industry milestone was the elimination of GST on Retail Health, PA & Travel insurance, thus making health insurance more affordable for the public. General insurance sector reported a 7.3% growth in Gross Direct Premium which is marginally higher compared to H1’FY2025 (7.0%). Health segment (including PA) showed a growth of 9.5% in H1’FY2026, in line with H1’FY2025 growth of 9.6%. Niva Bupa has achieved growth of 22.9% y-o-y in GWP reaching ₹ 3,983 crore (without 1/n) and ₹ 3,475 crore (with 1/n) growing at 7.2% in H1’FY2026. IFRS PAT for H1’FY2026 was ₹ 132 crore compared to ₹ 60 crore in H1’FY2025. Combined insurance service ratio (CISR) for H1’FY2026 was 103.1% compared to 104.2% in H1’FY2025. Our H1’FY2026 Retail Health market share is at 9.9%. Niva Bupa launched India’s first truly
Note
1. NPS score of few critical touch points (claims discharge, service, policy issuance, renewal etc.) is combined into a single, weighted NPS score, calculated as weighted average by response method, for the organisation 15 3 Multi-Channel & Diversified Distribution with Emphasis on Digital Sales Diversified Channel Mix with Strong Focus on Growing High Value Channels Pan-India Presence 0.6% 13.1% 27.0% 7.7% 19.6% 32.1% 0.6% 11.5% 30.6% 7.5% 20.1% 0.5% 12.7% 27.2% 8.7% 20.8% 0.6% 10.5% 28.0% 10.5% 19.8% 209 Branches 209,699 Individual Agents (+16K in Q2’FY2026) 111 Banca & Other Corporate Agents (+12 in Q2’FY2026) 29.7% 30.1% 30.6% 563 Brokers (+19 in Q2’FY2026) FY2024 FY2025 H1'FY2025 H1'FY2026 Individual Agents Corporate Agents - Others Direct Sale Corporate Agents - Banks Brokers Others (1) (2) 9,834 Employees(3) (+574 in Q2’FY2026) Metrics as of H1'FY2026
Notes
1. Brokers include PB Fintech (Policybazaar) 2. Others include Web Aggregators,, Insurance Marketing Firms, Point of Sales and Common Service Centers 3. On-roll employees W.e.f. October 1, 2024 Long-term products are accounted on 1/n, as mandated by IRDAI, hence FY2025 & H1'FY2026 numbers are not comparable with prior periods 16 4 Our Value Chain is Significantly Automated with Analytics Embedded into Operations Partner Onboarding Customer Sourcing Underwriting Claims Management Policy Renewal Modular API based partner integration Digital Dukaan and Niva Bupa UNO mobile applications for agent training New policies applied digitally Payments made digitally Real-time lead scoring supported by product recommendation engine Rule based automated decisioning Retail policies auto- decisioned LTV-based approach to identify upsell or cross- sell opportunities Digital claims submission Real-time fraud detection capability Outlier detection tool used for billing review Cashless Claims Auto- Adjud
Note
1. Investment yield is annualized for H1'FY2026 60.7% 29 Appendix PA - Personal Accident PAT - Profit After Tax PB - Policy Bazaar PBT - Profit Before Tax PPN - Preferred Partner Network RBI - Reserve Bank of India RI - Reinsurance ROAE - Return on Average Equity ₹ - Indian Rupees Glossary API - Application Programming Interface App - Application AUM - Assets under Management Avg - Average BMI - Body Mass Index CAGR - Compounded Annual Growth Rate EOM - Expense of Management Excl - Excluding FY - Financial Year GDPI - Gross Direct Premium Income GWP - Gross Written Premium HNI - High Net worth Individuals IFRS - International Financial Reporting Standards I-GAAP -Indian Generally Accepted Accounting Principles LTV - Life Time Value MAU - Monthly Active Users Mn - Million NBFC - Non-Banking Financial Company NWP - Net Written Premium NEP - Net Earned Premium NPS - Net Promoter Score 31 Thank You
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