Bajaj Finserv Limited

782 million

Dalits 2007 – Bajaj Finserv established post de- merger 2024 - Bajaj Housing Finance IPO raised $782 million to boost the sector ROOTED In Purpose Whole suite of financial products driven by CUSTOMER NEEDS

64 lakh

y 3 Households 2.6+ crore 5+ crore New to Credit over six years Farmers covered since FY20 64 lakh individuals Micro Life Insurance in H1FY26 7 lakh New to Investing first demat a/c opened o

7 lakh

er six years Farmers covered since FY20 64 lakh individuals Micro Life Insurance in H1FY26 7 lakh New to Investing first demat a/c opened over 6 yrs 1.3+ lakh doctors, 5k+ labs onboarded in

rs 1.3

iduals Micro Life Insurance in H1FY26 7 lakh New to Investing first demat a/c opened over 6 yrs 1.3+ lakh doctors, 5k+ labs onboarded in Health ecosystem Mass Health Coverage Rs. 13,000 crore

rs,

nsurance in H1FY26 7 lakh New to Investing first demat a/c opened over 6 yrs 1.3+ lakh doctors, 5k+ labs onboarded in Health ecosystem Mass Health Coverage Rs. 13,000 crore MSME loans in H1

Rs. 13,000 crore

d over 6 yrs 1.3+ lakh doctors, 5k+ labs onboarded in Health ecosystem Mass Health Coverage Rs. 13,000 crore MSME loans in H1FY26 हर घर बजाज… Omnipresent Reach (cid:509)(cid:506)(cid:584)(cid:514)

₹5,000

RIBUTION POINT 242,000+ POINT OF SALE RELEVANT to EVERY Indian Kathni Karni Eksi BFS Skillserv ₹5,000 cr initiative- Bajaj Beyond Carbon Neutrality by FY32 • 3.9 lakh youth skilled for income enhanc

3.9 lakh

Kathni Karni Eksi BFS Skillserv ₹5,000 cr initiative- Bajaj Beyond Carbon Neutrality by FY32 • 3.9 lakh youth skilled for income enhancement through skilling grantmaking To impact 1 crore youth in 5

1 crore

by FY32 • 3.9 lakh youth skilled for income enhancement through skilling grantmaking To impact 1 crore youth in 5 years via CII Rahul Bajaj Centre of Excellence • Targeting carbon neutrality (Scope

34 lakh

xcellence • Targeting carbon neutrality (Scope 1 & 2) by (cid:34)(cid:119)(cid:509)(cid:508) • 34 lakh children impacted through health, education, and inclusion initiatives Telecom & Electronics •

26%

id:507)(cid:512) 209 BFSD- Marketplace is launched Bajaj Group signs SPA to acquire Allianz’s 26% stake in insurance JVs, to take ownership to 100% 2007 2008 2009 2010 2011 2012 (cid:508)(cid:50

100%

ed Bajaj Group signs SPA to acquire Allianz’s 26% stake in insurance JVs, to take ownership to 100% 2007 2008 2009 2010 2011 2012 (cid:508)(cid:506)(cid:507)(cid:509) 2014 2015 2016 2017 2018 2019 2

“Any opinion, estimate or projection constitutes a judgment as of the date of this presentation, and there can be no assurance that future results or events will be consistent with any such opinion, estimate or projection.”

“No representation, warranty, guarantee or undertaking, express or implied, is or will be made as to, and no reliance should be placed on, the accuracy, completeness, correctness or fairness of the information, estimates, projections and opinions contained in this presentation.”

“By viewing this presentation you acknowledge that you will be solely responsible for your own assessment of the market and the market position of the Company and that you will conduct your own analysis and be solely responsible for forming your own view of the potential future performance of the business of the Company.”

“Now well posit ioned t o maint ain st eady gr owt h and long-t er m sust ainable pr ofi t abilit y *All metric are for five-year period (CAGR) FY2020 to FY2025; #VNB CAGR of industry is of 4 private listed players (information available) i.e.”

“our assessment Mar ket shar e (RWRP) (among private players) Pr ot ect ion Business cont r ibut ion Pr oduct mix (RWRP) FY 2024 4 year aspir at ion H1 FY25 (Apr’24 to Sep’24) H1 FY26 (Apr’25 to Sep’25) 8.6% Continue to gain Market share with Topline growth of ~2X the industry 9.0% 8.1% As per the plan 4% ~10% 5% 8% On track”

“Cr.) 20 1.2 Agency: Recalibrating for next phase of Growth Fact Sheet Focus Ar eas 36% of Bajaj Life’s RWRP, steadily growing at 13% CAGR for last 6 years Geogr aphic Expansion – Expansion of geographical footprint (Rs.”

“2,549 Cr in FY25) (64 Branches added since Apr’24, Total branches at 597) Wide spr ead cit y base (present in 520+ cities) ~161K Agents, ~60K Part time employees End t o end Digit al eco-syst em for dist r ibut ion enablement 100% digital onboarding of ICs through i-Recruit.”

“804 Cr ANP in FY25) Scale up of New Agent ver t icals – Target to reach 50% of Agency business in next 5 year s RWRP: Retail Weighted Received Premium (In Rs.”

“~50% of NOPs in H1 FY26 have higher pr ot ect ion cover s (Term, High Sum assured ULIP & Riders) 31 FY21FY22FY23FY24FY25FY21FY22FY23FY24FY25 To sum up..”

“Bajaj Life 2.0 on track – Consistent Margin expansion since last 3 quarters, Topline growth to gain momentum here-on Plan to mitigate GST impact on VNB / NBM has been initiated Continuous focus on Distribution Efficiency and Product Innovation.”

Use case

2

Financial Industry profits

1

Bima Buddy

1

Pr ocess

1

Cust omer segment specifi c pr oduct suit e

1

Traditional

1

Use case

1

Our inspiration

1

Financial Industry profits

From (cid:665)(cid:512)(cid:584)(cid:507)(cid:579)(cid:229)(cid:217)(cid:170)(cid:188)(cid:188)(cid:170)(cid:202)(cid:195)(cid:579)(cid:229)(cid:202)(cid:579)(cid:665)(cid:507)(cid:507)(cid:584)(cid:509)(cid:579)(cid:229)(cid:217)(cid:170)(cid:188)(cid:188)(cid:170)(cid:202)(cid:195) Annual average real GDP growth of 6.2 – 6.9% NBFC Profit CAGR ~16% Credit CAGR 16% Insurance GWP From 20.5 lakh Cr to 25 lakh Cr Insurance Penetration (cid:34)(cid:217)(cid:202)(cid:194)(cid:579)(cid:509)(cid:584)(cid:513)(cid:695)(cid:579)(cid:141)(cid:233)(cid:217)(cid:217)(cid:151)(cid:195)(cid:229)(cid:188)(cid:251)(cid:579)→ 5.0% of GDP Insurance Sector CAGR From 12 to 15% to 12 to 17% Investment AUM Growth From $2.20 trillion to (cid:147)(cid:202)(cid:233)(cid:140)(cid:188)(cid:151)(cid:579)(cid:140)(cid:251)(cid:579)(cid:508)(cid:506)(cid:509)(cid:506) AIFs and PMS CAGR (cid:34)(cid:217)(cid:202)(cid:194)(cid:579)(cid:508)(cid:511)(cid:695)(cid:579)(cid:229)(cid:202)(cid:579)(cid:509)(cid:506)(cid:6

Bima Buddy

our Virtual Assistance Product Knowledge Product Recommendation Product Comparator Automated Quote AI: Artificial Intelligence 25 AI Servicing - 1 out of every 2 Customer are serviced via AI driven Chat & Voice BOT’s Touchpoint AI @ Scale AI Contribution* • 92% use cases enabled • ~11 Cr. messages exchange annually Non-voice BOT • Multilingual capabilities: English-71%, Hindi-15%, Telugu-6%, Marathi-5%, Tamil-3% 33% call center volume is handled by voice BOT Voice BOT Claim registration/intimation for Motor, Health, Non- Motor and Agri LOB, Claim status check for Motor and Health LOB U-Assist (Gen AI powered) • Real-time speech analytics • Auto call summarization Real time Agent assistance 46% 09% 04% • Multilingual Capabilities – 29% servicing in Indian Languages, 71% in English 110 million messages exchanged annually via BOT • Saving ~7.9 Crore Annually AI: Artificial Intelligence, LOB: Line of Business *AI Contribution: % of interactions serviced by AI on the overall customer servic

Pr ocess

• Faster issuance (~70% login to issuance rate) • Home Medicals (78%) • Simplified NRI onboarding (66 geographies outside India supported for medical tests) Dat a & analyt ics-backed r isk management muscle: • Strong team of data scientists (68) • Risk based customer profiling • Diversification of reinsurance (16 RI partners) • Calibrated risk retention

Cust omer segment specifi c pr oduct suit e

• Salaried • Self Employed (~1/4th of term customers) • Women (~1/5th of term customers) • NRI FY19 FY21 FY23 FY24 FY25 RWRP: Retail Weighted Received Premium (In Rs Cr) Consistent growth: ~2x in 2 years 13 GST Exempt ion GST Impact Loss of Input tax credit on retail business 01 Pr oduct St r uct ur e & Pr oduct Mix • Continued focus on protection business • Strengthen existing propositions • Calibration of product mix within channels 02 Pr oduct Innovat ion • Continue to innovate with new products Key mit igant s 03 04 Cost s • Negotiation of commission with distributors • Vendor re-negotiations • Cost optimisation continues GST is Tailwind • Life Insurance has become more affordable; would lead to increased penetration Mult iple measur es alr eady t aken in last 90 days Impact on VNB/NBM is expect ed t o be mit igat ed as we exit t his Financial Year 14 BAJAJ LIFE 2.0 Sust ainable & Pr ofi t able Gr owt h 15 Bajaj Life 2.0: Apr -Sep’25 per for mance … .. our assessment Mar ket shar e

Traditional

ULIP (61:39) (Protection : Non-par : Par : ULIP) ~10% : ~25% : ~30% : ~35% (Protection : Non- par : Par : ULIP) ~5% : ~23% : ~24% : ~49% (Protection : Non- par : Par : ULIP) ~8% : ~27% : ~21% : ~44% On track Ret ur n on EV 14.5% 18 - 20% 11.1% 12.3% On track Pr ofi t abilit y VNB: +1,000 cr NBM: +15% VNB growth significantly faster than RWRP VNB: 349 cr NBM: 9.2% VNB: 512 cr NBM: 14.8% On track RWRP: Retail Weighted Received Premium ; VNB: Value of New Business; NBM: New Business Margin, ULIP: Unit Linked Plan, EV: Embedded Value 16 Well posit ioned t o maint ain st eady gr owt h and long-t er m sust ainable pr ofi t abilit y Key Pillar s 17 Key Pillar s 1. Dist r ibut ion 2. Cust omer cent r ic & dist r ibut ion focused pr ocesses 3. Dat a, Tech, & AI 4. Pr oduct s 5. Cost , Capit al & Risk Management • Multi channel Distribution • Focus on ease & simplification • Sustained strategic investments for Long-Term Growth • Break to Grow strategy (Transform to Accelerate Growth) • Digital a

Use case

Scraping of data from portals & updating back the decisions on the portal (simulates data entry and button click) IPA(Agent) IPA: Intelligent Process Automation Use AI and machine learning (ML) to automate more complex processes