Union Bank of India

30%

anches (1,635 ATMs) Branch Network NORTH EASTERN 130 Branches (103 ATMs) Branches Share  Rural (30%)  Semi-urban (30%)  Urban (20%)  Metro (20%) Shareholding (%) 9.37 11.12 4.75 FII DII Pu

20%

rk NORTH EASTERN 130 Branches (103 ATMs) Branches Share  Rural (30%)  Semi-urban (30%)  Urban (20%)  Metro (20%) Shareholding (%) 9.37 11.12 4.75 FII DII Public 74.76 Govt. of India WEST

2.72%

tities & Awards Deposits Advances RAM Capital Asset Quality Operating Performance (Mar-26 Q) 2.72% YoY 9.74% YoY 12.56% YoY CRAR 18.10% CET-I 15.69% Deposit growth Consistent & Sustained Cred

9.74%

ards Deposits Advances RAM Capital Asset Quality Operating Performance (Mar-26 Q) 2.72% YoY 9.74% YoY 12.56% YoY CRAR 18.10% CET-I 15.69% Deposit growth Consistent & Sustained Credit Growth

12.56%

its Advances RAM Capital Asset Quality Operating Performance (Mar-26 Q) 2.72% YoY 9.74% YoY 12.56% YoY CRAR 18.10% CET-I 15.69% Deposit growth Consistent & Sustained Credit Growth Growth in RA

18.10%

M Capital Asset Quality Operating Performance (Mar-26 Q) 2.72% YoY 9.74% YoY 12.56% YoY CRAR 18.10% CET-I 15.69% Deposit growth Consistent & Sustained Credit Growth Growth in RAM advances Impro

15.69%

sset Quality Operating Performance (Mar-26 Q) 2.72% YoY 9.74% YoY 12.56% YoY CRAR 18.10% CET-I 15.69% Deposit growth Consistent & Sustained Credit Growth Growth in RAM advances Improved by 8 bps

8 bps

15.69% Deposit growth Consistent & Sustained Credit Growth Growth in RAM advances Improved by 8 bps YoY Improved by 71 bps YoY GNPA 2.82% NNPA 0.48% PCR 95.03% Improved by 78 bps YoY Improved by 1

71 bps

Consistent & Sustained Credit Growth Growth in RAM advances Improved by 8 bps YoY Improved by 71 bps YoY GNPA 2.82% NNPA 0.48% PCR 95.03% Improved by 78 bps YoY Improved by 15 bps YoY Improved by 42

2.82%

stained Credit Growth Growth in RAM advances Improved by 8 bps YoY Improved by 71 bps YoY GNPA 2.82% NNPA 0.48% PCR 95.03% Improved by 78 bps YoY Improved by 15 bps YoY Improved by 42 bps YoY Operat

0.48%

edit Growth Growth in RAM advances Improved by 8 bps YoY Improved by 71 bps YoY GNPA 2.82% NNPA 0.48% PCR 95.03% Improved by 78 bps YoY Improved by 15 bps YoY Improved by 42 bps YoY Operating Profit

95.03%

h Growth in RAM advances Improved by 8 bps YoY Improved by 71 bps YoY GNPA 2.82% NNPA 0.48% PCR 95.03% Improved by 78 bps YoY Improved by 15 bps YoY Improved by 42 bps YoY Operating Profit Net Profit

Followers

2

Group

1

Formation of Customer Service Excellence Cell

1

Routing

1

Followers

40,29,339 6,50,106 2,23,064 3,59,000 3,06,247 51,434 Pan India Presence Performance Highlights Business at a Glance Financials at a Glance Asset Quality & Capital Adequacy Financial Inclusion & ESG Ease of Doing Business Cyber Security Group Entities & Awards NORTHERN 1,045 Branches (969 ATMs) CENTRAL 1,754 Branches (1,635 ATMs) Branch Network NORTH EASTERN 130 Branches (103 ATMs) Branches Share  Rural (30%)  Semi-urban (30%)  Urban (20%)  Metro (20%) Shareholding (%) 9.37 11.12 4.75 FII DII Public 74.76 Govt. of India WESTERN 1,210 Branches (1,312 ATMs) EASTERN 1,037 Branches (936 ATMs) Branch Expansion (New Branches) FY25-26 FY26-27 100 200 SOUTHERN 3,519 Branches (3,701 ATMs) Total Branches Total ATMs Total BC Points 8,697 8,656 26,147 Total Employees 73,885 Specialized Employees 6,198 Sport Persons 88 Centralized Processing Centres 12 LCBs & 38 MCBs 117 Union MSME First Branches 143 Retail Loan Points & 76 Agriculture Loan Points 138 MSME Loan Points 1,675 Gold Loan Points 3 SA

Group

5,11,000 SHGs with Outstanding of ₹ 33,212 Cr. SMF: Outstanding Marginal Farmers ₹ 90,018 Cr. of Small & E SS Board Composition 0.29 Independent Directors 0.29 0.36 0.38 – Diverse & Related Party Transaction Policy Whistle Blower Policy Corporate Communications Policy Policy on Sexual Harassment of Male/ Transgender at Workplace (Prevention, and Redressal) Prohibition G 20/31 Pan India Presence Performance Highlights Business at a Glance Financials at a Glance Asset Quality & Capital Adequacy Financial Inclusion & ESG Project Muskaan Cyber Security Group Entities & Awards HR & Staff Excellence Capacity Building of 58,000+ Employees Including 6,100+ Specialist Officers across multiple domains IT & Technology/ Analytics & MIS Credit & Marketing Law & Risk Management Specialized Roles Employee Wellbeing 1. Childcare Support 2. Health Check-ups 3. Mental Wellness 4. Financial Support 5. PwD Provisions 6. Wellness App – Yoga, Counselling, Doctor People Excellence Age Profile Professionally

Formation of Customer Service Excellence Cell

As part of Bank’s commitment to customer service excellence backed by EASE Agenda reforms of DFS, Customer Service Excellence Cell was formed to provide customer a comprehensive 360-degree solution mechanism related to end Acquisition of New to end customer service aspects. Corporate Groups Area

Routing

Smart Branch/Region/Vertical with defined TATs Automated Communication: Instant acknowledgement and resolution alerts via SMS/E-mail auto-assignment sub-area based to & Escalation Management: Auto-escalation as per pre-defined matrix to ensure timely resolution Critical Banking Controls: Debit card hotlisting, lien marking, debit freeze, stop cheque, account statement via email Resolution & Closure: Document-backed notification and feedback capture Cyber Security Focus: Dedicated portal for unauthorized electronic banking transaction reporting resolution with customer  Union Sampark: An initiative under Customer Service Excellence Cell with an aim to establish dedicated team for real time knowledge dissemination. This team addresses employee queries regarding Bank products, processes, policies and regulatory guidelines. Thus, ensuring faster & accurate delivery of services to customers by employees.  Introduction of Customer Service Excellence Index  Incognito visit of Branches, mon