Hinduja Global Solutions Limited

rs,

February 18, 2021 BSE Limited Corporate Relation Dept. P. J. Towers, Dalal Street Mumbai - 400 001 Scrip Code : 532859 Dear Sirs, National Stock Exchange of India

55%

0 ▪ HGS is in the business of inbound Voice & Non Voice (Transaction processing+ Digital) ▪ Over 55% of revenues from Healthcare , balance from Telecom & Media, Consumer, BFS ▪ Miniscule exposure tra

13.3 %

tic CRM business sold off in Jan 2020 FINANCIAL SUMMARY SNAPSHOT FY’20 YTD Dec FY’21 ▪ CAGR of 13.3 % in Revenue over FY 15-20. INR 52,354 Mn ($ 737 Mn) INR 40,253 Mn ($ 541 Mn) ▪ Digital revenues h

INR 52,354

020 FINANCIAL SUMMARY SNAPSHOT FY’20 YTD Dec FY’21 ▪ CAGR of 13.3 % in Revenue over FY 15-20. INR 52,354 Mn ($ 737 Mn) INR 40,253 Mn ($ 541 Mn) ▪ Digital revenues have grown 25% over FY 2019 and INR 7,

INR 40,253

APSHOT FY’20 YTD Dec FY’21 ▪ CAGR of 13.3 % in Revenue over FY 15-20. INR 52,354 Mn ($ 737 Mn) INR 40,253 Mn ($ 541 Mn) ▪ Digital revenues have grown 25% over FY 2019 and INR 7,165 Mn ($ 101 Mn) INR 5,3

25%

e over FY 15-20. INR 52,354 Mn ($ 737 Mn) INR 40,253 Mn ($ 541 Mn) ▪ Digital revenues have grown 25% over FY 2019 and INR 7,165 Mn ($ 101 Mn) INR 5,392 Mn ($ 72 Mn) account for 8.3% of FY 20 reven

INR 7,165

2,354 Mn ($ 737 Mn) INR 40,253 Mn ($ 541 Mn) ▪ Digital revenues have grown 25% over FY 2019 and INR 7,165 Mn ($ 101 Mn) INR 5,392 Mn ($ 72 Mn) account for 8.3% of FY 20 revenues. 13.7% 60% 13.4% 44%

INR 5,392

40,253 Mn ($ 541 Mn) ▪ Digital revenues have grown 25% over FY 2019 and INR 7,165 Mn ($ 101 Mn) INR 5,392 Mn ($ 72 Mn) account for 8.3% of FY 20 revenues. 13.7% 60% 13.4% 44% INR 131 Mn INR 1,099 Mn

8.3%

nues have grown 25% over FY 2019 and INR 7,165 Mn ($ 101 Mn) INR 5,392 Mn ($ 72 Mn) account for 8.3% of FY 20 revenues. 13.7% 60% 13.4% 44% INR 131 Mn INR 1,099 Mn As on 30th December 2020: ▪

13.7%

FY 2019 and INR 7,165 Mn ($ 101 Mn) INR 5,392 Mn ($ 72 Mn) account for 8.3% of FY 20 revenues. 13.7% 60% 13.4% 44% INR 131 Mn INR 1,099 Mn As on 30th December 2020: ▪ 59 Worldwide Centers ▪ 41

60%

and INR 7,165 Mn ($ 101 Mn) INR 5,392 Mn ($ 72 Mn) account for 8.3% of FY 20 revenues. 13.7% 60% 13.4% 44% INR 131 Mn INR 1,099 Mn As on 30th December 2020: ▪ 59 Worldwide Centers ▪ 41,100

13.4%

INR 7,165 Mn ($ 101 Mn) INR 5,392 Mn ($ 72 Mn) account for 8.3% of FY 20 revenues. 13.7% 60% 13.4% 44% INR 131 Mn INR 1,099 Mn As on 30th December 2020: ▪ 59 Worldwide Centers ▪ 41,100 + emplo

Free Cash Flow to EBITDA Conversion

1

HGS Revenue Profile

1

Learning technology solutions

1

Free Cash Flow to EBITDA Conversion

| 9 1,327 1,940 1,176 1,167 FY 18FY 19FY 20YTD Dec FY 21CAPEX (in INR Mn)75 83 69 77 FY 18FY 19FY 20YTD Dec FY 21DSO (In Days)4,061 4,411 7,165 5,392 47%2%60%44%FY 18FY 19FY 20YTD Dec FY 21Fig. in INR MnEBITDAFCF/EBITDA (%) Debt & Cash Details | 10 5,854 5,911 6,042 4,944 5,687 3,232 5,308 5,411 167 2,678 734 -467 FY 18FY 19FY 20YTD Dec FY 21Fig in INR MnGross Bank DebtCash & Cash EquivalentNet Bank Debt/(Cash) Debt of Rs 4,944 mn: 41 % are Term Loans • Q3 FY 21 Quarter end, Total debt stood at Rs 4,944 Mn which is USD 67.7 Mn | 11 Total Fixed Interest Loans, 12%External Commercial Loan (Fixed interest rate), 24%Total GBP LIBOR Linked loans, 7%Total USD LIBOR Linked loans, 54%Total MCLR Linked loans, 4%Consolidated Debt description by TypeTotal Working Capital Loans, 59%Total ECB Loan, 24%Total Term Loans, 17%Consolidated Debt description by Categories Forward Cover | 12 101.0 82.5 45.5 12.0 73.85 77.26 81.12 84.30 FY 21FY 22FY 23FY 24Forward Cover: USD-INRForward Cover (In USD)FC Rate

HGS Revenue Profile

FY 16 to YTD Dec FY 21 | 40 Non voice revenues are growing , account of 37.4% of Total Revenues HGS Non-voice revenues have grown significantly for HGS in the last 5 years… 37.4% of our revenues are non-voice today | 41 2.9%3.5%3.5%7.2%8.3%8.3%23.4%23.8%23.8%25.0%28.1%29.1%73.7%72.7%72.7%67.8%63.6%62.6%FY 16FY 17FY 18FY 19FY 20YTD Dec FY 21Channel MixDigital CRMTransaction processingVoice CRM Revenue Composition Revenue by Verticals Offshore/Near-shore to Onshore | 42 26.5%23.2%19.9%18.2%15.7%14.4%13.2%13.7%12.9%12.1%10.6%10.5%41.8%45.9%49.2%52.2%53.5%55.5%6.9%7.3%8.0%8.0%8.8%8.1%11.7%9.9%10.0%9.5%11.3%11.5%FY 16FY 17FY 18FY 19FY 20YTD Dec FY 21Telecom & TechnologyConsumer ProductsHealthcareBFSOthers57.7%53.5%53.0%55.7%54.2%48.9%42.3%46.5%47.0%44.3%45.8%51.1%FY 16FY 17FY 18FY 19FY 20YTD Dec FY 21OnshoreOffshore/Nearshore Revenue Composition Revenue by Delivery Revenue by Currency | 43 29.6%34.1%34.9%28.8%28.6%24.9%18.9%18.4%18.5%16.5%16.9%18.1%26.8%25.2%25.1%32.8%32.9%30.8%10.5%8.6%6.9

Learning technology solutions

• Utilize HGS proprietary LMS platform to ensure greater accessibility to virtualized and interactive training content. • • Rapid virtualization of existing content Deployment of assessment engines • Migrating to advanced learning platform to leverage mobile learning, gamification, localization, micro learning, rapid authoring , simulations etc. | 50 Operations : Challenges and HGS Solutions Challenges HGS Solutions Managing team productivity and performance ▪ Developed the flexibility of Work@Home scheduling, allows agents to arrange ▪ Schedule Flexibility - their own schedules. ▪ Develop Virtual community: Collaboration between Remote workforce collaborate all in one place . Connect amongst the virtual workforce to chat, meet, call, and Tracking login hours & absence management ▪ Operations Analytics portal – HGS Operations Analytics portal (OAP) offers collated view of performances ▪ Time and Attendance Platform: A HGS developed automated time tracking software - enforce work and pa